Overview
With the Housekeeping functionality, Cloudbeds PMS makes it easy to check the room condition and front desk status, assign a housekeeper, and generate a list of all the rooms and their statuses:
- Add, edit, or delete housekeepers
- Print or export their Housekeeping list
- Apply bulk actions to manage your housekeeping operations
- Adjust settings to show the room condition in the calendar
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Navigate the Housekeeping page
- Click on the Main menu
- Go to Housekeeping
- Print your current housekeeping list
- Export the list to your own device for your records
- Open your Housekeeping settings and the Housekeeper management drawer
- Access the Housekeeping page and click on the ellipsis icon
- Click on Housekeepers
- Select Add housekeeper
- Add the new housekeeper's name
- Save
- The new housekeeper's name will be added to the Housekeeper list
To edit or delete an existing housekeeper
Click on the ellipsis icon and select the desired option.
- Use the filters to complete daily tasks more efficiently by organizing your staff workload and updating the room condition in bulk actions.
- Click on each filter to display dropdown options and select.
- Access all the filter options at once by clicking the filter icon
and opening the drawer on the right side of the screen.
Learn more about the Housekeeping filters (Inspection table)
Housekeeping Tip
Remember to export (PDF or Excel) or print your housekeeping records in the Top Bar, so you can share them with your staff members and keep them informed.
Frequently asked questions
The room will be marked as dirty:
- Automatically after 2 am if the room is occupied (has In-House status)
- When the property checks in a guest (changes the status of the reservation to In-House)
- The guest moves to another room (if the guest is checked into room A and he moves to room B - room A becomes dirty)
In the Reservation Details Page
The reservation details page will show a red asterisk sign* next to the room assigned to show that the room is in dirty condition:
To assign a different room:
- Open the drop-down menu next to the room assigned
- Select the room you prefer and check if it's a clean, inspected, or dirty room. The room will be saved.
In the Calendar
- To see the accommodation condition in the calendar, enable the corresponding option first on the Housekeeping page by clicking on the ellipsis icon
- Click on Settings
- Enable the option
- Save
The room condition will be displayed in the Calendar with an asterisk (dirty*):
- The Housekeeping condition cannot be changed on the Calendar. The accommodation condition can only be changed on the Housekeeping page.
- Learn more about Housekeeping room conditions
In the Dashboard
When the room condition is dirty, it appears as such in your Cloudbeds PMS Dashboard:
Roles and Housekeepers are different in Cloudbeds PMS. Roles allow you to manage each user's access level to the system. For example, you can create a Housekeeping role for your staff, enabling them to perform tasks like issuing room lists, blocking and unblocking rooms, and assigning rooms.
On the other hand, housekeepers are your staff members assigned to clean the rooms. In other words, you can create a Housekeeping role exclusively for your Housekeeping Supervisor, but in the Housekeepers module, you can add the names of all the department team members.
Learn more about Role privileges and how to Add, edit, or delete roles.
No. Cloudbeds PMS does not support sending daily housekeeping schedules or room assignments to staff via SMS or WhatsApp.
Housekeeping schedules can be viewed directly in Cloudbeds or the Cloudbeds mobile app, or they can be printed or exported (PDF or Excel) for manual sharing. Staff who use the Cloudbeds mobile app may receive in-app push notifications, depending on their notification settings.
If SMS delivery is required, you’ll need to export the schedule and share it using an external texting service or use a third-party housekeeping or operations platform that includes staff messaging features.
Comments
it would be nice to send housekeepers a schedule for a week or 2 weeks out... our work around has been to create tickets in Whistle to assign rooms for them to clean. Also, if a housekeeper has access to the Calendar, do they too see the price per night? not a big deal, but it would be nice if they just saw the calendar without prices.
Hi there, Melanie!
Thank you for your comment! We appreciate you taking the time to share your thoughts about the new Housekeeping feature.
For the first idea, we would be delighted if you could share your idea in our Community: How to share my ideas here?
As for your second question, yes. Housekeepers can see the prices on the Calendar. I believe our Community has an idea that complements yours. Please vote for it when you can: Access for housekeepers.
Voting for ideas increases their visibility and allows our Developers to work on them as much as possible.
Best Regards,
Hello, is there a way to have housekeepers clock in/out on the app? I have not been able to find anything past assigning housekeepers rooms to clean. This would be a great feature to add to the app to better manage staff.
Hello, Stephen .!
Thank you very much for taking the time to ask this question and share your idea!
Currently, the described feature is not available in the Housekeeping module. Based on your comment, we have already forwarded your feedback to the corresponding team for review.
Thanks again for your valuable contribution!
I would like to share some concern in the link you shared above ( How to share my ideas here?) but I was told unauthorized to write.
By the way, I found out that room block or courtesy hold is not reflected in housekeeping app.
Housekeepers use an app but those out of service rooms are not shown in their app. In our property, we have wash-up room sales and this can cause our housekeepr to enter the room.
I would like to suggest that OUT OF SERVICE rooms are shown in the APP just like WEB which Frontdesk is using.
I mean it is shown in the computer version but not shown in mobile version which housekeepers use.
Hello, Hyungki Kang!
Thank you so much for letting us know about the issue with the link above. We apologize for the inconvenience.
The space for the ideas has changed, so based on your valuable feedback about out-of-service rooms to be shown in the app, we have already created a new idea on your behalf in the Cloudbeds Community. It is visible and open to votes; please feel free to check it out by clicking here!
Thanks again!
Is there a way to add an extra option for 'status' so that housekeeping staff can set bed status to 'ready to check'?
Hello, Vix Echo!!
Thank you very much for adding this suggestion here 💡
Similar ideas have already been escalated to our Product team. They continue working to enhance the Housekeeping feature so it offers more tools to manage daily operations even better.
More Housekeeping updates will be shared accordingly. Please stay tuned!
Regards!
Hello Juss Reyes,
I just arrived at the CloudBeds community, I have been using the software for 2 weeks, and I am finding it very difficult for the housekeeping Module to be the only resource for housekeeping managers to plan, assign and distribute the work.
Firstly, the housekeeping module should include its own calendar. When I granted access to the housekeeper, they were unable to view the calendar. It doesn't make sense to establish housekeeper users in the system if they cannot access the calendar, since the housekeeping module lacks a calendar. Additionally, this module is only designed for one day: TODAY. How do we plan for tomorrow from HSKP module?
Secondly, as I mentioned in the first point, the housekeeping module does not allow for advance planning. Without a calendar, we cannot visualize what is happening tomorrow. The only arrival days we can view are today and yesterday, which is not helpful since it has already passed. If we want to plan for tomorrow, what do we do? I know, we used the calendar, but the view of the housekeeping module is the one we should be able to see at all times and have the information in one screen, as it is really good, and that is a great job.
Third, in the housekeeping module, we should be able to see the last departure when visualizing the today's and future arrivals. For example, if today is Monday, I can see arrivals from Tuesday to Friday. When the last departure is displayed, I can prioritize cleaning the empty and dirty rooms first, focusing on those that will have arriving guests. I should be able to see all of this at a glance.
Also, from the same Housekeeping module, if I can select the check-outs, I would like to see the next arrival. When you filter in check out, and you see 198 CHECK-OUTS, where do you start cleaning? It should display the next arrival, and you start cleaning the first one that arrives.
I believe that the developers are doing an amazing job; however, the housekeeping system requires significant improvement. We need more than just basic features like editing or deleting housekeepers. With several properties—over 250 rooms and more than 90 condos—we need a comprehensive program for planning the housekeeping department.
Key features should include a calendar and filters to display important information such as check-ins, last departures, check-outs, and next arrivals. For instance, it’s crucial to see how many turnovers we have on December 25th to plan in advance. Moreover, we should be able to determine how many housekeepers are needed for each future day. This level of planning is essential for efficient housekeeping management.
Thank you for your support, and I am looking forward to hearing from you soon.
Veronica
Hello Veronica Zurita
Thank you so much for your comment, and welcome to the Cloudbeds Community!
We have a space within the community where our clients can submit ideas, which will be voted on by other users, and the ones with the most votes will be passed to our product team to analyze. Please keep in mind that submitting ideas or feedback does not guarantee specific outcomes. Remember to submit your vote for your favorite ideas; the more votes, the better. To do so, simply click on the top arrow next to the idea title.
I went ahead and submitted your ideas in the community please see it here.
Wanted to let you know that we do connect with amazing partners in the housekeeping space, that offer complex platforms to manage your daily tasks. You can check them here, and if you have any doubts let us know do we can help you with them :)
Thanks!
hello Sofia,
Thank you for getting back to me. One of the links says:
oops
You're not authorized to access this page
The second one, thank you for the idea of looking at external platforms, we are not looking for complex platforms to manage our daily tasks, I suggested that the Cloudbeds Housekeeping Module could be more integrated with the software.
Thank you,
Hello, Veronica Zurita!
Thank you for your follow-up comment. Please feel free to try opening the link again; it should be fixed now. The link should direct you to your idea, which is already open for comments and votes in the Cloudbeds Community.
About the second link, we appreciate you taking the time to share your perspective and improvement idea on the Cloudbeds Housekeeping Module.
We understand your preference is for enhanced functionality and better integration within our existing platform rather than relying on external tools for daily tasks. Feedback like this, focused on optimizing our core modules, is incredibly valuable as we plan the platform's future.
We are committed to continuously improving our product, and your input is a key part of that process.
Regards!
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