Utilities page in Cloudbeds PMS

Juss Reyes

Updated September 24, 2025 21:57

Overview

The Utilities section in Cloudbeds PMS allows users to access all their non-reservation-related documents, such as those for Government Compliance. This centralized section ensures that all relevant third-party documents are easily accessible for you, whenever these are needed.

The Utilities tab is visible to all the property users in your Cloudbeds PMS account.
Partners will upload documents to this page for you. The option to upload documents is only available for these third-party providers.

Access and actions

Go to your Account Menu
Click on Utilities

In the Documents tab, you can:

Use the Search bar to look for specific non-reservation-related documents (1)
View the list of documents uploaded by third-party partners (2)
Download the required document(s) for their own records (3)

In the Integration Sync tab, you can use filters at the top of the page to quickly find the information you need:

Entity type — filter by the type of data reported (for example, Reservation, Invoice, or None).
Date range — narrow the results to a specific reporting period using the calendar selector.
System / Integration — choose the specific app (for example, Spain – Police Report SES.HOSPEDAJES).
Status — view entries by their reporting state (Open or Completed).
Workflow type — filter by outcome (Success or Error) to focus on failed or completed reports.

Once filtered, you can:

See recent sync activity and status for supported integrations (1)
Review error entries surfaced by an integration, for example, missing guest details or connectivity issues (2)
Open an entry to identify the affected reservation or guest and then correct the data directly in the PMS (3)
If you use a manual upload workflow (Carga Masiva), you may see options to re-generate export files after fixing data issues (4)

Available actions in Integration Sync can vary by integration. Some apps provide activity logs only, while others also expose error details and regeneration options.