You can integrate your Instagram messages into Cloudbeds Guest Experience and manage your messages directly from within the Cloudbeds Guest Experience dashboard.
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This integration is only available for the following accounts:
- Any Instagram Professional account for a Business.
- Any Instagram Professional account for a Creator.
- If needed, check how to switch your account to a professional here.
Step 1 - Allow access to your messages on Instagram
- Open the Privacy
settings on your Instagram account
- Go to Messages
- Under Connected Tools, switch the toggle on to allow access to messages.
Step 2 - Enable Instagram Messaging on Cloudbeds Guest Experience
- In the Company page
, go to the Messaging Services
- Search for Instagram and click to Edit Settings
- Click to
- Login to your Facebook (Meta) account in the pop-up window
The Instagram connection is ready to be used in Cloudbeds Guest Experience messaging:
Inbox Limitations
- This integration is based on Facebook messaging rules. Therefore, you can only message guests who initiate a conversation, and you have 24 hours to reply to the guest.
- Group messaging is not supported. An Instagram Professional account can only converse with one customer per conversation.
- Inbox folders are not supported.
- Webhooks notifications or messages delivered via the API will not be considered as "read" in the Instagram app inbox. Only after a reply is sent will a message be considered "read".
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