Our system offers sending different types of emails. The first two are confirmed and confirmation pending. Please check more details below:
The email that will be sent to your guest depends on settings inside of the Policies section:
- Click on 'Policies' under the Property Configuration section
- Click on the Deposit tab
- Choose the confirmation type
You have the following options:
- Immediately confirm online reservations without verifying deposit payment: Our system will automatically send a confirmation email to your guest.
- For online reservations, require confirmation of the deposit payment before reservation is confirmed: This option triggers a confirmation pending email. Even if the deposit was confirmed during the reservation, the system will still automatically send a confirmation pending email first. The confirmation email will be sent when you confirm a reservation.
This settings only apply to your mybookings and direct reservations. All the reservations that come from channels are already confirmed.
On 'Email Templates' page you may customize the email templates, please learn more information here: Email Templates
Click here for more detailed information.