Our system offers sending different types of emails to your guests. After completing their booking on the booking engine, your guests will receive the confirmation emails either Reservation Confirmed or Pending Confirmation depending on your reservation confirmation type in your Policies.
This article will show you the steps to set up the reservation confirmation type as well as to explain the automatic email triggered by it.
The Property Owner has access to Hotel Policies by default. The rest of the users can be given permission to manage the Hotel Policies by the Property Owner. Learn more about Roles and Permissions
Follow the steps to set up your reservation confirmation type:
- Click the gear icon Manage
- Under the Property Configuration section, click Policies
- On Deposit tab, choose the confirmation type
You have the following options:
- Immediately confirm online reservations without verifying deposit payment: Our system will automatically send the Reservation Confirmed email to your guest. If you choose this setting, you must also enable the option Send the customer an automatic confirmation email within Mybookings Settings.
- For online reservations, require confirmation of the deposit payment before reservation is confirmed: This option triggers the Pending Confirmation email. Even if the deposit was confirmed during the reservation, the system will still automatically send the Pending Confirmation email first. The Reservation Confirmed email will be sent when you confirm the reservation manually.
- Click Save
- This setting only applies to your mybookings and direct reservations. All OTA reservations are imported to the system as confirmed already.
- You can customize the email templates as desired on Email Templates page.
How does myfrontdesk select the language of the confirmation emails?
Click here for more detailed information.
