Using our payment processing feature, you can collect payments on a scheduled date. Here's how to check about a reservation's pending payment and also cancel it if needed.
Step 1: Login to your Cloudbeds account
Step 2: Find the Pending Transaction
1- Find and access the booking.
2- Click on the "Credit Cards" tab and check on “Total Charged Pending”
3- To see view it in the folio, use the filters to enable the pending transactions.
- Note: You may also want to only select Credits/Payments.
4- Click to apply
Canceling a pending charge:
1- Find the transaction in the folio details
2- Click on settings gear and and select "cancel".
Adding a payment to a reservation with a pending payment
When attempt to add a payment to a reservation that already has a scheduled payment, the system will give you the following options:
- 1. Keep Pending Payment: By choosing to keep the pending payment, both the payment you add currently, as well as the payment that is scheduled to post on date will be added.
- 2. Cancel Pending Payment: By choosing this option, the payment that is scheduled to post in the future will be cancelled. Only the payment you are currently adding will be posted to the reservation.