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Reservations - How to Add the Estimated Arrival Time on a reservation?

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In this article, you will learn how to add and view the guest's estimated arrival time on a reservation.

  • If this is populated by the guest on Cloudbeds Booking Engine, this information will be displayed on the reservation and can be modified by Cloudbeds PMS users.
  • This information will be displayed only for non-checked-in reservations (Confirmation Pending or Confirmed reservations statuses)
How to enable/disable this feature

It is enabled for all properties by default.

The Estimated Arrival can be enabled/disabled under the General System Settings:

  1. Open Manage (gear icon)
  2. Access the General System Settings under the Property Configuration section
  3. Click to enable/disable this option under Miscellaneous section,
    • If enabled, the estimated arrival time for the reservation will appear when creating a new reservation, on the reservation, on the calendar, and when configuring Cloudbeds Booking Engine.
How to add the Estimated Arrival Time on the reservation

When creating the reservation from Cloudbeds PMS

While you are creating a new reservation, if the feature is enabled, you will be able to add the information under the Reservation Details as shown below: 

Add Estimated Arrival Time on an existing reservation - Reservation Details

The Estimated Arrival Time will only be displayed for non-checked-in reservations which means that only Confirmation Pending or Confirmed reservation statuses will have this option available.

Access the reservation details

  1. Click on the arrow at Estimated Arrival Time
  2. Setup the time and click to confirm

Add Estimated Arrival Time on an existing reservation - Calendar

The Estimated Arrival Time will only be displayed for non-checked-in reservations which means that only Confirmation Pending or Confirmed reservation statuses will have this option available.

  1. Access the Calendar and click on the reservation
  2. Setup or Edit the Estimated Arrival time directly on the calendar
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