How to Add the Estimated Arrival Time on a reservation?

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In this article you will learn how to add and view the guest's estimated arrival time on a reservation

If this it1s populated by the guest on the booking engine mybookings, this information will be displayed on the reservation and can be modified by myfrontdesk users

This information will be displayed only for non checked-in reservations (Confirmation Pending or Confirmed reservations statuses)

How to enable/disable this feature

By default it is enabled for all properties

The Estimated Arrival can be enabled/disabled under the General System Settings

  1. Click on the gear icon and access the General System Settings under the Property Configuration section
  2. Under Miscellaneous section, click to enable/disable this option
    • If enabled, the estimated arrival time for the reservation will appear when creating a new reservation, on the reservation, on the calendar, and when configuring mybookings.
How to add the Estimated Arrival Time on the reservation

When creating the reservation from scratch

While you are creating a new reservation, if the feature is enabled, you will be able to add the information under the Reservation Details as shown below:

 

Add Estimated Arrival Time on an existing reservation - Reservation Details

The Estimated Arrival Time will only be displayed for non checked-in reservations which means that only Confirmation Pending or Confirmed reservation statuses will have this option available.

Access the reservation details

  1. At "Estimated Arrival Time", click on the arrow
  2. Setup according to the time you want and click to confirm

Add Estimated Arrival Time on an existing reservation - Calendar

The Estimated Arrival Time will only be displayed for non checked-in reservations which means that only Confirmation Pending or Confirmed reservation statuses will have this option available.

  1. Access the Calendar and click on the reservation
  2. Setup or Edit the Estimated Arrival time directly on the calendar
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