Enabling AVS Settings For Payment Processing


AVS stands for Address Verification System. This method checks a card's billing address to help further protect both the guests and hotelier from fraudulent credit card charges. To enable this feature, follow the steps below.


  • Not all payment gateways support AVS.
  • Make sure to still have "3D Secure" disabled or not set as required in your payment gateway settings.
  • If your gateway has 3D Secure and AVS bundled together, you will not be able to make AVS mandatory.

From Inside Myfrontdesk:

  1. Go to Manage section (Gear Icon)
  2. Scroll down to Property Configurations & select Payment Options
  3. Scroll down mid section and you will find the Billing Address Requirements.

Once you select where you want the billing address requirements to appear, another option will open up for you to set up the credit card configurations. 

If you are going to make this a required field in your gateway, set the billing address as required for all options in myfrontdesk. Not doing this can break your payment gateway connection.

From Inside Your Payment Gateway:

  • Make sure that AVS settings are enabled on your gateway.
  • All payment gateways have different configuration options.
  • For further help with your payment gateway, please contact a member of their support team to ensure that AVS is on in the gateway settings so transactions can process correctly.
Have more questions? Contact Support


Powered by Zendesk