Unable to select a channel manager in the booking.com extranet


Booking.com has three extranet versions, each with different screens. Depending on the version of Extranet you have, you might not have the Channel Manager option. Read below for full instructions.

Classic Extranet

This extranet is the standard version that booking.com typically provides. If your extranet looks like this, click:

  1. Property Info
  2. Channel Manager

Plus Extranet

With this version of booking.com's extranet, the menus and layout are different from the Classic Version.

If you have this version of the extranet, the steps to connect are the same but the layout will appear slightly different:

  1. Home
  2. Property Details
  3. Channel Manager

Light Extranet

Many features are not available in this version of the extranet, including the Channel Manager link.

If you have this version, and the Channel Manager link is not available, you must upgrade your booking.com extranet version. Here's how:

  • Send an email to your Booking.com Account Manager
  • Ask them to upgrade your Extranet version to the Classic version that includes channel management
  • Once your extranet has been upgraded, you can follow the steps in our Booking.com Myfrontdesk Activation Guide to link your accounts.
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