Why are incorrect percentages shown on some discounted rates in my booking.com backoffice?

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Myfrontdesk is able to manage the percentages for some XML-enabled special rates on booking.com. When enabled, you are able to set a percentage discount for those rates directly in your channel distribution settings as shown below:

As you see in the screenshot above, there has been a 5% discount applied to the Non Refundable Rate. To learn more about how to set up Booking.com rate plans, please read our article on Creating Booking.com Rate Plans.

Problem:

When looking in your booking.com extranet page, you might see something like this:

Non-Refundable Rate - 7%

The 7% does not match the 5% rate set in myfrontdesk above.

Solution:

If you experience this problem, please contact booking.com directly. Those special rates might be connected to the standard rate sent by myfrontdesk in a parent/child way. If this is the case, changes by the channel manager are not allowed.

Booking.com will need to eliminate the parent/child relationship, so that the percentages set by the channel manager will be accepted.

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