Why are incorrect percentages shown on some discounted rates in my booking.com backoffice?


Myfrontdesk is able to manage the percentages for some XML-enabled special rates on booking.com. When enabled, you are able to set a percentage discount for those rates directly in your channel distribution settings as shown below:

As you see in the screenshot above, there has been a 5% discount applied to the Non Refundable Rate. To learn more about how to set up Booking.com rate plans, please read our article on Creating Booking.com Rate Plans.


When looking in your booking.com extranet page, you might see something like this:

Non-Refundable Rate - 7%

The 7% does not match the 5% rate set in myfrontdesk above.


If you experience this problem, please contact booking.com directly. Those special rates might be connected to the standard rate sent by myfrontdesk in a parent/child way. If this is the case, changes by the channel manager are not allowed.

Booking.com will need to eliminate the parent/child relationship, so that the percentages set by the channel manager will be accepted.

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