Does send the actual number of guests for each booking?


When sends us a booking, they include a value for the "occupancy" of the booking.  This value actually corresponds with the occupancy of the entire room - not necessarily the true number of guests that booked the room.


In this example, we have a booking for a 6 person private room.  

However, the guests actually specified the following information:

  • 2 Adults
  • 2 Children

What myfrontdesk received:

Since this is a Private 6 person room, actually sent the number of occupants as 6 - not 4.


Further questions:

If you have any further questions about why this happens, please contact your account manager for more details.

Have more questions? Contact Support


Powered by Zendesk