When booking.com sends us a booking, they include a value for the "occupancy" of the booking. This value actually corresponds with the occupancy of the entire room - not necessarily the true number of guests that booked the room.
In this example, we have a booking for a 6 person private room.
However, the guests actually specified the following information:
- 2 Adults
- 2 Children
What myfrontdesk received:
Since this is a Private 6 person room, booking.com actually sent the number of occupants as 6 - not 4.
If you have any further questions about why this happens, please contact your booking.com account manager for more details.