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How to set up Portugal Police Report (SEF)

Mariia Korostashevych
Updated
  • SEF is the online portal for Portuguese Immigration.
  • Cloudbeds provides this free integration to SEF for customers in the Portugal region.
  • Add the integration in the Marketplace to sign up for the Portugal Police Report.

Contact us at integrations@cloudbeds.com if you need support.

How to connect

  1. Click Account Account menu.png
  2. Select Apps & Marketplace Apps and Marketplace icon.png
  3. Search for Portugal Police and click Learn More

  1. On the App preview, click Connect App. You will then be prompted to authorize the app to access specific data from your Cloudbeds account. 
  2. This will bring you back to the Marketplace Connected Apps Page. Access the Portugal Police Report integration and click App Page.

  1. Click Settings

  1. Enter in the NIPC da Unidade Hoteleira, the Número de estabelecimento.
  2. Enter the Chave de Ativação you obtained from the SEF. This guide provides instructions for finding it.
  3. Submit

 To use the integration, you must change our SIBA accounts so that your "Método de envio" is "Web Service." This is only possible by contacting SIBA's support at siba@ssi.gov.pt and requesting the modification. Once requested, they'll send an email to the property owner, which they will have to confirm.

How to sync guest data

Guest data syncs automatically at 4 a.m. for guests who checked in the previous day.

Only reservations with one of the following statuses are reported to SEF:

  • In House (checked in)
  • Checked Out

Reservations marked as Confirmed are not included in the sync.

Review sync status and errors

After the integration is enabled, validate that guest data is syncing by logging in to the SEF portal.

If an error occurs during the sync process, review it in Account Menu Account Menu.jpg > Utilities utilities-icon.png > Integration Sync.

Use the System / Integration filter to show Portugal - Statistical Reports (INE) events.

Image of the Integration Sync tab in the Utilities page with the System / Integration filter set to "Portugal - Statistical Reports (INE)" 

For sync errors logged before May 26, 2026, go to Account Menu Account Menu.jpg > Settings Settings icon.png > Logs Logs icon.png and use the API and Apps filter under the Change Made section.

Image of the Activity Log tab in the Logs page with the Change Made filter set to "API and Apps" 

Required guest information

All guest basic information is mandatory for sending the report. Basic information includes:

  • Firstname
  • Lastname
  • Complete birthdate
  • Complete address
  • Complete document information

 If the integration fails to send reports, sending them through the portal is not an option. To return to portal submissions, contact SIBA’s support team with your request.

How to disconnect

Use this guide to disconnect the app: Marketplace - How to disconnect an app from Cloudbeds PMS

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