How to Cancel a Scheduled Payment

If you have a payment processor enabled on Cloudbeds PMS you can configure the payment gateway to process the deposit of new reservations coming from your booking engine and certain OTAs on a scheduled date. There might be times when you need to cancel this scheduled payment. In this case, you may follow the steps described below.

Learn more about scheduled payment processing: How to set up automatic/scheduled payment processing for OTAs and Cloudbeds Booking Engine

Log into Cloudbeds PMS by Cloudbeds

  1. Navigate to the reservation and go to the Credit Cards tab.
  2. In the Details you can see the Total Charged Pending.
  1. To see the pending charge on the folio, filter the transactions by selecting Pending.
  2. Click Apply.
  1. Click at the gear button next to the pending payment and click Cancel.
  1. You will see the warning below advising that once the scheduled payment is canceled it can't be rescheduled. Click Yes.

If you need to process the payment at another time, you can follow the instructions in this guide: How to Process Payment Through Payment Gateway

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