1. Cloudbeds
  2. Configuration Hub
  3. Property Configuration
  4. Policies

Set up Cancellation Policies

Mariia Korostashevych
Updated

This article shows how to create the cancelation policy for your property in Cloudbeds PMS and also for your booking engine.

 This cancelation Policy will only apply to direct reservations and will not be sent to your connected channels.

Access the Cancellation Policy Page

  1. Click on Account
  2. Settings
  3. Property
  4. Go to the Policies page
  5. cancelation Policy

Cancellation Policy Options

 Things to note:

  • These standardized options means no automation.
  • Your cancelation policy will be displayed on the guest's reservation receipt along with your hotel contact information.
  • If the guest needs to cancel their reservation it will be up to them to call you and you to provide the refund under the terms you have provided.
  • You can update the status of the reservation in your control panel anytime a reservation has been canceled. That room will be opened to be sold online again.

Option 1 - Set a Standard Cancellation Policy

  1. In the cancelation Policy tab, select the Use standardized cancelation policies option.
  2. You can Edit/Remove an excising policy
  3. Or click to Add New cancelation Policy.
  4. Select the cancelation Policy (Full Charge, Partial Charge or No Charge)
  5. For Type, select whether the charge will be based on the deposit amount of the reservation or the full value of the reservation (Full Deposit or Full Stay)
  6. Enter the amount of days before the date of arrival in the If canceled within section.
  7. Save

 The maximum number of simultaneous standardized cancelation options is 3. Once this limit is reached, the button to add a new one will no longer be available.

Option 2 - Customize your own cancelation Policy

For multiple rules in a cancelation policy, the best option is to type all of your policies on the customized policy box.

  1. Select the option Enter my own custom text cancelation policy
  2. Apply format if needed, to customize your text
  3. Enter your personalized cancelation policy text
  4. Save

 Find a few examples of cancelation Policies for your reference here: Terms & Conditions templates

Your cancelation Policies will be displayed in your Booking Engine:

Translate the cancelation Policy text

To translate the text to the language in which the guest is viewing the bookings page, enter the translation of your text for each language.

 Leaving the text box empty for that language will show the same text as your main application language.

 Learn more about other available options to set up your Polices.

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Comments

4 comments
Date Votes
  • Avatar
    Brigitte Burkhard

    There is a translation error in the german version. 

    You can customize "Tage vor Ankunft" but then the client receives the e-mail "Tage for Ankunft" with an f instead of a v in vor. 

    0
  • Avatar
    Juss Reyes

    Hello, Brigitte Burkhard!

    Thank you very much for your feedback!

    We are already escalating this article to the corresponding team for translation review. 

    Thanks again 💙

    0
  • Avatar
    Daniel Oliveira

    Como adiciona uma politica de cancelamento não reembolsável?  Desta forma no campo "se for cancalada no prazo de" dias de chegada não faz sentido. Como configurar neste caso?

    0
  • Avatar
    Juss Reyes

    Olá, Daniel Oliveira, 

    Já encaminhamos sua solicitação para nossa equipe de suporte. Eles irão analisá-la e ajudá-lo(a) o mais breve possível.

    0

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