Cancellation Policy


This article will show the process of creating the cancellation policy for your property in myfrontdesk and for your booking engine mybookings. Please note that the information will not be sent to your connected channels.

Accessing Policies page

1) Click on the "manage" gear icon to go to the settings menu

2) Navigate to the Policies page

3) Click on 'Cancellation Policy' tab

OPTION 1. Setting a Standard Cancellation Policy
  • This standardized options means no automation
  • Your cancellation policy will be displayed on the guest's reservation receipt along with your hotel contact information
  • If the guest needs to cancel their reservation it will be up to them to call you and you to provide the refund under the terms you have provided.
  • Anytime a reservation has been canceled you can update the status of the reservation in your control panel and that room will be opened to be sold online again.
  1. Select Cancellation Policy
  2. Select 'Use standardized cancellation policies' option
  3. Click to 'Add New Cancelation Policy'

4. Select the Cancellation Policy

  • Full Charge
  • Partial Charge
  • No Charge

5. For Type, select whether the charge will be based on the deposit amount of the reservation or the full value of the reservation

  • Full Deposit
  • Full Stay

6.  Enter the amount of days before the date of arrival in "If canceled within" to define this condition

7. Click Save

We have 3 options on the standardized cancellation that can be set simultaneously. Once you set one of each, then the button to add a new one is gone.

OPTION 2. Customize Your Own Cancellation Policy

If you have multiple rules for cancellation policy, the best option is to type all of your policies on the customized policy box. Please check below how to proceed:

If you would prefer to write your own cancellation policy, follow the steps below.

  1. Select Cancellation Policy
  2. Check the box "I would like to enter my own cancellation policy"
  3. Customize the text according to your preference
  4. Enter your personalized cancellation policy
  5. Click to "Save" all information

On this article you can find a few examples of Cancellation Policies for your reference: Terms & Conditions templates

Your Cancellation Policy will be displayed under the map in Mybookings booking engine:

If you would like the text translated to the language in which the guest is viewing the bookings page, enter the translation of your text for each language. Leaving it empty for that language will show the same text as your main application language.

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