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Reservations - How to check-in/check-out the guest(s) in Cloudbeds PMS

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There are multiple options that allow you to check-in and check-out your guests in Cloudbeds PMS: on the Calendar, Reservation Page or Dashboard. Check all options below.

How to Check-In or Check-Out the Guest

  • You can only check-in a guest if their arrival date is equivalent to today's date or past date.
  • You can only check-out a guest reservation with a departure date that is equivalent to today's date or past date.
Option 1 - On the Calendar

To Check-In the guest on the Calendar,

  1. Locate the reservation on the calendar and click on it
  2. Select Check-In Guest or Check-In & go to Reservation

You need to confirm the reservations with the status Confirmation Pending to be able to check in a guest.

To Check-Out the Guest in the Calendar,

  1. Locate the reservation and click on it
  2. Select Check-Out Guest or Check-Out & go to Reservation

You can only check-out the guest if they currently checked-in

Option 2 - Check-In on the Dashboard
  1. Go to Dashboard
  2. In Reservations window, open Arrivals tab
  3. Open Today tab
  4. Click the arrow icon and select Check-In Guest or Check-In & go to Reservation
Option 3 - Change the Reservation Status in the Reservation Page

To Check-in a guest through the Reservation Page,

  1. Change the reservation status to In-House
  2. Confirm the change

The guest should be assigned to a room/unit before check-in

To Check-Out a guest in the Reservation Page,

  1. Change the reservation status to Checked Out
  2. Confirm the change
Option 4 - Switch the Occupied toggle on the Accommodations tab

To Check-In a guest through the Accommodations tab,

  1. Go to the Reservation Page and open the Accommodations tab
  2. Switch the toggle under Occupied column to YES
  3. Confirm the change

The guest should be assigned to a room/unit before switching the toggle

To Check-out the guest on the Accommodations tab,

  • This option will only work if the reservation is currently in 'In-House' status (the toggle is currently switched to YES)
  • This option will check out the whole reservation (if it's a group or split reservation - all the accommodations will be marked as not occupied)
  1. Switch the toggle under'Occupied column to NO
  2. Confirm the change
  3. Read the warning and confirm the change
How to Check-In or Check-Out the guests in Group/Split Reservation separately?

To check-in/check-out separate guest,

  1. Go to the Accommodations tab in the Reservation Page
  2. Switch the toggle under Occupied column to YES to check-in and NO to check-out.
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