There are multiple options that allow you to check-in and check-out your guests in Cloudbeds PMS: on the Calendar, Reservation Page or Dashboard. Check all options below.
How to Check-In or Check-Out the Guest
- You can only check-in a guest if their arrival date is equivalent to today's date or past date.
- You can only check-out a guest reservation with a departure date that is equivalent to today's date or past date.
To Check-In the guest on the Calendar,
- Locate the reservation on the calendar and click on it
- Select Check-In Guest or Check-In & go to Reservation
You need to confirm the reservations with the status Confirmation Pending to be able to check in a guest.
To Check-Out the Guest in the Calendar,
- Locate the reservation and click on it
- Select Check-Out Guest or Check-Out & go to Reservation
You can only check-out the guest if they currently checked-in
- Go to Dashboard
- In Reservations window, open Arrivals tab
- Open Today tab
- Click the arrow icon and select Check-In Guest or Check-In & go to Reservation
To Check-in a guest through the Reservation Page,
- Change the reservation status to In-House
- Confirm the change
The guest should be assigned to a room/unit before check-in
To Check-Out a guest in the Reservation Page,
- Change the reservation status to Checked Out
- Confirm the change
To Check-In a guest through the Accommodations tab,
- Go to the Reservation Page and open the Accommodations tab
- Switch the toggle under Occupied column to YES
- Confirm the change
The guest should be assigned to a room/unit before switching the toggle
To Check-out the guest on the Accommodations tab,
- This option will only work if the reservation is currently in 'In-House' status (the toggle is currently switched to YES)
- This option will check out the whole reservation (if it's a group or split reservation - all the accommodations will be marked as not occupied)
- Switch the toggle under'Occupied column to NO
- Confirm the change
- Read the warning and confirm the change
To check-in/check-out separate guest,
- Go to the Accommodations tab in the Reservation Page
- Switch the toggle under Occupied column to YES to check-in and NO to check-out.
