How to check-in/check-out the guest(s) in myfrontdesk

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How to Check-In the Guest

You can only check-in a guest if their arrival date is equivalent to today's date or past date.

Option 1. On the calendar

1. Open the Calendar

2. Locate the reservation and click on it

3. Select 'Check-In Guest' or 'Check-In & go to Reservation' (with the reservation with confirmation pending status you need to confirm it first to be able to check it in)

Option 2. On Dashboard

1. Go to Dashboard

2. In 'Reservations' window open 'Arrivals' tab

3. Open 'Today' tab

4. Click arrow icon and select 'Check-In Guest'

Option 3. In Reservation Details by Changing Reservation's Status

1. Go to Reservation Details and change the reservation status to 'In-House'

2. Confirm the change

The guest should be assigned to a room/unit before check-in

Option 4. Switching the "Occupied" toggle on Reservation Details

1. Go to Reservation Details and open 'Accommodations' tab

2. Switch the toggle under 'Occupied' column to YES

3. Confirm the change

The guest should be assigned to a room/unit before switching the toggle

How to Check-Out the Guest

Please note that you can only check out a guest reservation with a departure date that is equivalent to today's date or past date.

Option 1. On the calendar

1. Open the Calendar

2. Locate the reservation and click on it

3. Select 'Check-Out Guest' or 'Check-Out & go to Reservation'

You can only check-out the guest if they currently checked-in

Option 2. In Reservation Details by Changing Reservation's Status

1. Go to Reservation Details and change the reservation status to 'Checked Out'

2. Confirm the change

Option 3. Switching the "Occupied" toggle on Reservation Details
  • This option will only work if the reservation is currently in 'In-House' status (the toggle is currently switched to YES)
  • This option will check out the whole reservation (if it's a group or split reservation - all the accommodations will be marked as not occupied)

1. Go to Reservation Details and open 'Accommodations' tab

2. Switch the toggle under 'Occupied' column to NO

3. Confirm the change

4. Read the warning and confirm the change

How to Check-In/Check-Out the guests in group/split reservation separately?

To check-in/check-out separate guest you can switch the toggle under 'Occupied' column to YES to check-in and NO to check-out.

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