Overbookings caused by manually adding a third party reservation

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How to create third-party reservation?

Go to Reservations section and click on Create New Reservation button.

How to create third-party resevation?
 

- Choose on of the third-party reservation sources.

- Choose Check-In and Check-Out dates.

- Click on Search.

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Even though these dates are booked, the system will allow creating a reservation.

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The warning about overbooking. You can click continue and proceed with filling in the reservation.

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How this works and why it is allowed:

When creating a new third party reservation, the system will allow a user to book if the room is available or overbook  (after presenting a warning message), even if it is not available. This function is working in this way, as it was built in order to ignore the restrictions and availability, so the user can create a reservation avoiding those if needed. The booking page will show you all your room types even if they shouldn’t be visible according to the interval restrictions like as min LOS.

In order to prevent such kinde of overbooking, you can:

1. Block this option for the users in the users management section. If the user permissions are available, you can turn off the feature of adding a third party reservation or the option to allow third party overbookings.

Click on Gear icon in order to enter settings.

1. Block this option for the users in the users management section. If the user permissions are available, you can turn off the feature of adding a third party reservation or the option to allow third party overbookings.
 

New role

Navigate to Roles option under USER MANAGEMENT section.

New role

Create a role that won't have Third Party Reservation allowed:

- Enter Role Name

- Enter Description for that role

- Scroll down and locate Create Third-Party Reservations & Create Overbooked Third-Party Reservations options

- Disable Create Overbooked Third-Party Reservations option or both

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New User

Navigate to Users option under USER MANAGEMENT section.

New User

Create a user who will have the role wth disabled option Third-Party Reservation:

- Enter user's name

- Enter user's email

- Choose a role from drop-down list

- Click on Add New User button

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2. Disable Third Party Reservation Sources

**NOTE: In case you disable all the sources, nobody can create a reservation from third-party sources.

Click on Gear icon in order to enter settings.

2. Disable Third Party Reservation Sources
 
- Navigate to Reservation Sources option under PROPERTY CONFIGURATION section.
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Disable the third-party reservation sources that you don't need.

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3. Pay attention to the quantity of  the available rooms. You can see the number of the available room during the reservation process. Please, make a note that the warning message about the overbooking is always appearing when it could happen.

3. Pay your attention on the quantity of available rooms. You can see the number of available room during the reservation process. Please, make a note that the warning message about the overbooking is always appearing when it could happen.
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