How to Automatically Change Reservation Status to "No Show"

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With the feature Auto change status to No-Show for reservations not checked in activated, the system will automatically change the status of the reservation to a no-show if a guest does not show up on the the next day (after arrival date by 2:05AM your time zone).

Important Notes

  • Reservations not checked-in including all past reservations in the system with statuses "Confirmed" and "Confirmation Pending" will be changed to "No-Show" and room assignments will be removed from them.
  • If a reservation becomes a no show, it will no longer be in your calendar and the room will be available again.

Follow steps:

  1. Click Manage (gear icon).
  2. Under Property Configuration, select General System Settings.
  3. Scroll down to Automation Preferences and switch ON (green) the toggle Auto change status to No-Show for reservations not checked in.
    • (Channel Distribution) Report no-shows to Booking.com when status is auto changed to No-Show?: This feature is currently available for Booking.com only. Select one of the three options:
      1. Do not send automatically: Auto change status to No-Show on this system, but DO NOT report no-show to Booking.com.
      2. Send; waive cancellation fee: Yes, automate no-show reporting to Booking.com & ALWAYS waive cancellation fee.
      3. Send; do not waive cancellation fee: Yes, automate no-show reporting to Booking.com & NEVER waive cancellation fee.

If you don't see the three options above, your user may not have the necessary permissions to manage the setting. Learn more about the user permissions and other details about the feature: How to report No Show reservations to the channels from myfrontdesk

  1. Click Save.

To deactivate the feature, switch the toggle Auto change status to No-Show for reservations not checked in OFF (grey) and click Save.

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