Automatic No-Show and Automatic Checkout Extension


Automatic No-Show

Having auto no-show active means that if a guest does not show up on the the next day after arrival date by 2:05AM (your time zone), the system will automatically change the status of the reservation to a no-show.

When you enable the option to automatically change status to "No Show" for reservations not checked-in, all past reservations you have in the system with statuses "Confirmed" and "Confirmation Pending" will be changed to "No-Show" and room assignments will be removed from them.

If a reservation becomes a no show, it will no longer be in your calendar and the availability will be opened up again.

If the user toggles "Auto change status to "No Show"" to ON, three radio buttons will be displayed with options below the toggle (if toggle is disabled or if the user doesn't have permissions, no sub-options are shown): is currently the only channel that supports this new functionality.

Please, check further information about this feature on this article: How to report No Show reservations to the channels from myfrontdesk

Automatic Checkout Extension

Having Auto Checkout Extension active means that if a guest's status is not manually checked out, the system will assume that this customer is still in house and will extend that reservation automatically.

Note: All accounts begin with automatic no show and automatic extension ACTIVE by default. To turn off one of these features, please follow the steps below:

  1. Click the settings gear icon
  2. Go to "General System Settings" under Property Configuration -> On this page, you can set both features (3 and 4) to either active or inactive.
  3. Auto Change status do No Show for reservations not checked in (3) - when enabled, reservations not checked-in by the end of arrival date will automatically change to a "no show” status and the accommodation(s) will become available for other bookings.
  4. Auto Checkout Date Extension (4) - when enabled, the reservation that are still in-house and not checked out on the check-out date, the system will continue extending the reservation by a night until it is checked out.
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