Activating Tripadvisor Instantbooking

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TripConnect instant booking is an easy-to-activate channel, but it works slightly differently than other channels. TripAdvisor uses all settings in Myallocator Channel Manager to update your information on TripAdvisor's website.

At this time, connecting to Tripadvisor 
is not yet possible through the myfrontdesk system.  It is possible to setup the connection from the myallocator system, which will feed the information into Tripadvisor and myfrontdesk automatically.

Note: we hope to provide this capability directly in the myfrontdesk system soon.

Step 1: Submit a ticket for support team to get your unique Myallocator credentials

If you are interested in activating Tripadvisor Instantbooking for your property, please create a ticket for support.  

Once we receive the ticket, we will send you special instructions and your unique credentials.

The credentials are specific to each property, so please create a ticket and we will respond quickly.

Step 2: If you do not have an account yet with Tripadvisor Instantbooking, click here to setup your property with them first:

Step 2: If you do not have an account yet with Tripadvisor Instantbooking, click here to setup your property with them first:

Step 3: Verify Property Information

Within myallocator:

1. Manage

2. General Settings.  

3. Make sure your Address, phone number, and tax percentage are up to date.

NOTE:  The Tax Rate entered on this screen MUST MATCH the Tax Rate entered in Step # 7.9!

Currently only tax as percentage is supported. Per guest fixed amount taxes aren't possible.

TripAdvisor uses this information when displaying your property and calculating a total for a guest at check out.

Step 3: Verify Property Information

Step 4: Room Setup

The last item to verify in your myallocator configuration is the Room Setup screen.

Pictures of each room type are required for Trip-Connect instant booking.

New Photos can be uploaded by clicking the "Choose File" button, selecting a picture from your computer, and clicking "Update."

Step 4:  Room Setup

Step 5: Activate Instant Booking in Channel Setup

1. Click Manage

2. Channels

3. Add Channel

4. TA Instant Booking

NOTE: If you have not correctly set up the information in Steps 2-4, you will be warned when you try to enable instant booking from Channel Set Up.

5. If you are missing any information, just click the "Resolve" link, and you will be directed to the appropriate screen to enter the missing information.

6. Once all property information is entered, this section will change to look like this, and you are ready to continue.

7. Select On to enable TripAdvisor InstantBookings

8. Continue down the form, enter your general preferences and TripAdvisor ID.

9. Pay special attention to the Refund choices, as they must be consistent with your policy text later.

10. Set your Cancellation choice and make sure it matches your policy text later.

11. Continue down and enter your rate adjustment, as you would for any other channel.

12. Next, fill in your policy text.

NOTE:  It is very important that the text you put in these boxes does not contradict the policy selected in the first section. Having a refund (1) or cancellation policy (2) that doesn't match your earlier selection will cause confusion for potential guests and create discrepancies in bookings.

13. After filling in your policies, double check to make sure everything looks good before clicking "Save."

Step 5: Activate Instant Booking in Channel Setup

Step 6: Wait 48 hours

Important: You must wait 48 hours before proceeding to step # 7.

Step 7: Choose "Cloudbeds' myallocator" as your Connectivity Partner

  1. Go to http://www.tripadvisor.com/instantbooking
  2. Click on "Check Your Eligibility"
  3. Sign In
  4. Select the property you want to setup
  5. Under Connectivity Partner, choose "Cloudbeds' Myallocator"
  6. Click Get Started
  7. Verify your property and click Correct
  8. Verify the dates, rates and rooms and click Correct.  
    NOTE: If this information does not match, please make sure you have waited 48 hours as mentioned in Step #6.  If you have waited 48 hours and the information still does not match, please contact myallocator support at support@myallocator.com or by submitting a ticket at: myallocator.cloudbeds.com.
  9. Read through the Tax options very carefully, and select the proper option based on your rates and taxes. 
    Currently only tax as percentage is supported. Per guest fixed amount taxes aren't possible.
    NOTE:The Tax Rate entered here must match the option set in myallocator on Step # 3.3! 
  10. Continue
  11. Congratulations!  TripAdvisor Instantbooking is now setup and ready to use.
Step 7: Choose "Cloudbeds' myallocator" as your Connectivity Partner

Step 8: Wait another 24 hours

Within the next 24 hours, travellers will be able to instantly book rooms at your property on TripAdvisor.

When active, your InstantBooking option will display a "Book Now" button, and guests will be presented with the option of paying for the booking directly within TripAdvisor, as shown below.

Step 8: Wait another 24 hours

Step 9: Explore the Dashboard

Explore the Dashboard to learn how you can track your instant booking performance.

  1. Click Explore Dashboard
  2. The Dashboard page will show you a snapshot of your performance.
  3. Click Booking Activity Report for a more detailed report of your booking history.
  4. Click Transaction Report to obtain details regarding the financial transactions you have received.
  5. Click on Performance to analyse your property in the following areas:
  • Status
  • Button Impressions
  • Pricing Comparison
  • Availability Comparison
  • Search Trends
  • Cancellation Rate
Step 9:  Explore the Dashboard

Problem Troubleshooting

If you experience issues after setup, please consult the suggestions below.

Problem:  After activating TripAdvisor Instantbooking, there is no "Book Now" button

Situation 1

The InstantBooking feature is only available to guests booking from US, Canada, and certain Western European countries. If your guests book outside of these countries, the InstantBooking's "Book Now" button will not appear to them.

Situation 2

Another possible reason is that the button will only appear 25-50% of the time depending on which commission model you chose with InstantBooking. To find out which ratio your property will receive you will need to contact your Trip Advisor representative.

Situation 3

If you only sell (or have available) dorm beds, the Booking button will not be available to guests.  This is because Tripadvisor's default search option is always for "1 Room, 2 Adults". Since a dorm bed only allows 1 person, the available beds do not show up in the first search that a guest performs.

The guest can of course change the search to "1 Room, 1 Adult".  But by that time, the window for Instant booking has already passed.

In short, dorm beds do not appear in the search options for Tripadvisor InstantBooking.

Have more questions? Contact Support

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