Merge tags (shortcodes) for email templates

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Merge tags (shortcodes) allow you to include multiple dynamic data points within your email templates. This includes custom fields, information related to the guest, and information related to the reservation.

Current list of non-custom field merge tags

The list is constantly updated by our team. If you want to request any system data to be displayed through the merge tag, please add your suggestion to our Idea Board.

SUBJECT LINE SHORTCODES:

  • Name of your property [hotel name]
  • Confirmation number of the reservation [conf number]
  • Cancellation number of cancelled reservation [canc number] 

EMAIL BODY SHORTCODES:

  • Name of your property [hotel name]
  • Property phone number [hotel phone]
  • Property email address [hotel email]
  • Property street address [hotel address1]
  • City property is located in [hotel city]
  • State property is located in [hotel state]
  • Confirmation number of the reservation [conf number]
  • Arrival Date [start date]
  • Departure Date [end date]
  • Room Numbers [room number]
  • Invoice [invoice number]
  • Invoice Due [invoice datedue]
  • Number of nights on the reservation: [nights]
  • Room type: [room type]
  • Custom cacnellation policy: [custom cacnellation policy]
  • source: [source]
  • res identifier: [identifier]
  • guest full name: [full name]
  • guest first name: [first name]
  • guest last name: [last name]
  • guest address 1: [address1]
  • guest address 2: [address2]
  • guest email: [email]
  • guest phone: [phone]
  • guest cell phone: [cell phone]
  • special requests: [special requests]
  • guest country: [country]
  • guest city: [city]
  • guest state: [state]
  • guest zip: [zip]
  • hotel name: [hotel name]
  • hotel address1: [hotel address1]
  • hotel address2: [hotel address2]
  • hotel city: [hotel city]
  • hotel state: [hotel state]
  • hotel zip: [hotel zip]

When sending a test email merge tags won't display any of the actual reservation and property data.

Custom Merge Tags

You may create custom merge tags by entering an internal field shortcode for custom fields.

  1. Go to 'Custom Fields' page and click 'Add New' or edit already existing one
  2. Enter the internal fields shortcode

3. The shortcode will appear as a merge tage when editing email templates. It will autopopulate the data from specific reservation if the custom field was filled in.

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