Sagepay Connection Guide


Sagepay is one of the multiple payment processors we offer through the Payment Gateway feature on the Cloudbeds platform.

Sagepay and Sage are both branches of the same company. Sagepay supports the United Kingdom and Ireland, while Sage supports North America. You will need to already have an account with SagePay to use them as a payment gateway.

Things To Keep In Mind


  • SagePay provides authorization, capture, sale, credit and void functions for your account.
  • Cloudbeds does not currently support recurring billing functions with Sagepay.
  • Make sure the currency used in myfrontdesk matches the currency used in SagePay (British Pounds for UK and Euro for Ireland).

Getting Started

If you have a Sagepay account, go to the SagePay website, sign in, and follow the instructions in the "Configuring SagePay" section below.

If you haven't yet registered for a Sagepay account:

  1. Go to the Sagepay website and click Apply.
  2. Enter the required information.
  3. Once your account information has been submitted, you'll be issued an email from Sagepay containing your temporary account password.
  4. After you receive your account password, return to the above link, click Log In, and enter your user name (email address) and password.

It can take up to 48 hours for your SagePay account to be set up. For more details regarding your SagePay account, please make sure to contact SagePay's support team.

Once your account is active, you'll be contacted by SagePay with your SagePay Vendor Name.

This vendor name is a mixture of letters and numbers with no spaces or unusual characters, the vendor name is also a maximum of 15 characters long.

You'll need this number to integrate your processor as detailed below.

Configuring SagePay

You will need to make sure the following configurations are set:

  • Valid IP:
  • Subnet mask:
  • Make sure AVS/CV2 checking is turned off unless you have billing address requirements enabled in myfrontdesk.
  • Do not activate 3-D secure functionality.

Go to Sign In Page

Go to Sign In Page

Enter your SagePay credentials

This includes Vendor Name, Username, and Password


Click settings

Click settings

go to AVS/CV2

go to AVS/CV2

Unless you require the billing address for all credit cards, 

turn off AVS/CV2 checking

turn off AVS/CV2 checking

Go to "Valid IPs"

Go to "Valid IPs"

Once on this page, click the green Add button

Enter the following:

  • Valid IP:
  • Subnet mask:

Once on this page, click the green Add button

Integrating Sagepay With Cloudbeds:


  1. In your Cloudbeds account, go to Settings > Profile > Payment Options
  2. From the Gateway Name drop-down, select SagePay.
  3. Enter your Sagepay Vendor Name and click "connect gateway"
  4. Click the blue "save" button in the bottom right corner.


Configuring Currency Settings:

Before you start processing transactions, make sure your currency is set to British Pounds if you are in the UK, or Euro if you are located in Ireland.

Paypal Configuration:

If you are accepting PayPal payments as well, you will need to configure your settings on Cloudbeds to accept PayPal payments.

  • These payments will be processed between your platform and PayPal account.
  • PayPal payments will not be processed through Sagepay.
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