How to use the Support Portal to search for answers and submit a support ticket

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Background

Our support portal for myfrontdesk contains a wealth of information, including:

  • Getting Started Guide
  • Training Videos
  • Extensive Knowledge Base Articles
  • Ability to create, track and manage all of your Support Tickets
  • There is no account needed to create a ticket or access all of the free information such as the Videos, Getting Started Guide, and the Knowledge Base.
  • If you want to track and manage your tickets however, you will need to first create an account on our Support page
  •  The support account is separate from your myfrontdesk account
How to access the support portal

The easiest way to access the support portal is to click the Support button located at the top of your myfrontdesk account

You can also bookmark (save) this link directly in your browser: http://myfrontdesk.cloudbeds.com

How to create a support portal account to track your tickets

As a reminder, a support portal account is not required to submit a ticket.  However, if you want to track the tickets you create, you'll need to create a support account by following the steps below:

Go to http://myfrontdesk.cloudbeds.com/

  1. Click Sign In
  2. Choose either to sign in with Twitter, Facebook or Gmail.  
    1. If you don't have any of these accounts, click Sign Up to create an account directly on our support portal.
    2. Follow the steps shown to complete the Sign In Process

Your account has been created, and you are now signed in to our support site

How to Login to the support portal

Once you have created an account as shown above, you can login to the support portal at any time by following these steps:

Go to http://myfrontdesk.cloudbeds.com/

  1. Click Sign In
  2. Sign in with the method below that you used to create the account:
    • Twitter
    • Facebook
    • Google
    • Your email/password
How to view your ticket history

Once signed in, you can view your entire history of tickets, including:

  • Open tickets (Requests)
  • Closed tickets
  • Tickets you are copied on
  • Community posts
  • Articles that you are following

Here is how:

Sign into your support portal account as shown steps above

  1. Click the drop-down arrow next to your name
  2. Click 'My Activities'
  3. All of your Activities (Tickets, etc) are displayed for your review
How to change my support satisfaction review

Please refer to this article to learn how to change your support satisfaction review:

Have more questions? Contact Support

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