Authorizing A Card With The Payment Gateway Feature


If you have a payment processing enabled in myfrontdesk - you can authorize guests' credit cards which holds a certain amount on their card to guarantee the stay. You can charge this amount later.

This article shows how to authorize credit card using payment gateway connected to myfrontdesk.

Things To Note:

-authorization period depends on gateway. Please check with your gateway how long authorized amount will be blocked on card;

-in myfrontdesk maximum period of authorization is 7 days. Authorizations which are more than 7 days old are considered as a auto-voided and are not shown in details.

Authorize an unauthorized credit card

To authorize a credit card that has not yet been authorized:

  1. On reservation details page, click on "Credit Cards" tab.
  2. Click Add Card on the left side if card details were not previously imported
  3. Enter all the card payment details.
  4. Authorize the credit card and enter the amount to authorize it for.
Actions for authorized credit cards

If the credit card has already been authorized, you will see three buttons next to it:

1. Authorize

  • Authorizing a credit card that already has an authorization will void the previous authorization, and create a new one for the new amount.

2. Capture

  • Will capture the funds of the existing authorization. A field will appear to enter the amount, which can be less than or equal to the authorization amount.
  • If a smaller amount is entered, the remainder of the amount will be voided. If a larger amount is entered, the transaction will fail.

3. Void

  • Will void the existing authorization and release the hold.
Logging the Authorization and Capture

When the Authorization and the Capture are the same amount, you will see both transactions listed for the same price, and they will contain the same Transaction ID.  This shows that we logged both transactions, but the money was only collected once due to using the same Transaction ID for both transactions.

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