Items and Services - Everything You Need to Know


With the Items and Services feature, you can list and organize the products and services sold at your property in Cloudbeds PMS.

This feature requires Cloudbeds Plus plan or higher/equivalent.
Reach out to our Hospitality Consultants or to your Market Manager if you are interested in an upgrade.


  • Organize the items and services available for sale at your property
  • Increase your direct bookings revenue by offering items and services in Cloudbeds Booking Engine
  • Easily include items and services in the reservation folio


With Items and services feature, you can find two tabs under Property Configuration section in Cloudbeds PMS:

  1. Item Categories - create each category to organize your products and services, such as beverage, cleaning, food, etc. This will make it easier to select the item while adding it to a reservation.
  2. Items and Services - list all products and services available at your property for inventory control and create their SKU number, code and price.

The configured items in Cloudbeds PMS cannot be mapped and synchronized with your connected channels (OTAs).  For more details, check How to handle Items & Services in OTAs reservations.

As a complement to the Items and Services feature, Cloudbeds PMS also has a Stock Inventory tool for better control of the quantity of products that are currently available for sale. If you are interested in Stock Inventory, click here to learn more.

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