How to create and manage Registration Cards

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This feature requires the Cloudbeds Plus plan or higher/equivalent.

Registration cards allow you to have a physical record of a guest's accommodation information for non-digital storage. While your guest's information is also stored electronically in the Reservations section of myfrontdesk, registration cards are also a great way to double-check information or receive details you may not have asked for during the booking process. It also allows you to accept a signed signature from the guest.

Accessing Registration Cards

In order to access Registration Cards menu

1) Click on the settings menu icon (gear icon)

2)  select "Registration Cards"

Setting-up and Editing Registration Cards

Step 1: Editing registration card

You have a number of options available to design your registration card to suit your property's specific needs.

This includes:

1) previewing your current registration card,

2) Ability to change language and default language when setting registration cards

3) editing the header image (see detailed instructions below)

4) editing informational fields,

5) adding custom text (terms and conditions),

6) editing footer text.

 

Once you click "edit fields" - you can drag the different fields to rearrange their order on your registration card (1) and also modify the fields which appear on reg. card (2) (this option allows to add more fields or remove unnecessary ones). When you complete any changes you want to keep, click on "SAVE" (3).

You can add custom text in all languages to Registration cards

Step 2: Changing the header image

To change the header image, you need to

1) click on the "edit image" button

2) select a header image and upload it, click DONE to save the uploaded image

The image will need to be 600x80 pixels and we recommend using a transparent gif or png for the best possible image quality.

Once the image is uploaded you may:

3) crop image

4) select another image for header

5) remove image

Step 3. Previewing the registration card

Click on "preview" near the top of the page to download a PDF of your registration card as it will appear to guests

Step 4. Printing Registration Card

If you need to print registration cards for the guest, please, access the needed reservation, click on "Actions" on the top right corner and choose "Print Registration Cards".

Troubleshooting

How to proceed if I'm unable to print registration cards?

Problem:

I clicked "Print Registration Card" and it downloaded the file in a browser that was blank.

Possible solutions:

1) It is recommended to add Cloudbeds to the list of secured websites in McAfee extension (if you use one) or other security extensions if you use any

2) disable McAfee extension in Chrome (if it used)

3) enable the feature "download PDF file instead of automatically opening them" in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More Settings.
  • At the bottom, click Advanced.
  • Under "Privacy and security," click Site settings.
  • Near the bottom, click PDF documents.
  • Turn on Download PDF files instead of automatically opening them in Chrome.
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