Setting up payment options for your Cloudbeds account

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This article shows you how to pay for your Cloudbeds account, and also covers the various options you have for payment.

Property Owner has an access to the billing portal by default. The rest of the users can be given an access to the billing portal on "Roles" page.

Check this article to learn more: Roles and Permissions

Payment Methods

We accept the following payment methods:

Credit Cards

We accept the following Credit Cards for payment:

PayPal

We accept the following PayPal payment options:

  • Credit Cards
  • Bank Account Transfer
  • PayPal Smart Connect

Notes:

1 - It is currently not possible to pay Cloudbeds via "PayPal Direct" using your PayPal balance.  Instead, you must set up one of the options above (Credit Card, Bank Transfer, or PayPal Smart Connect).

2 - Currently, PayPal doesn't accept all currencies. Please click here to check Accepted currencies for PayPal.

Bank (Wire) Transfers

If none of the options above are available, we can accept Bank Transfers

Notes:

  • We Highly Recommend that you use an automatic payment method in our new Billing Portal
  • This is not recommended as it increases processing time and also most banks take fees out of your bank transfer.

It is critical that you follow the steps below, otherwise, your myfrontdesk account may expire!

Bank Transfers are slow, expensive and can cause delays in updating your account. Please take a moment to review all of our new payment options that are fast, easy and automatic.

If a Bank Transfer payment is your only option, please be aware of the following:

  1. We now require a minimum of 3 months for bank transfer payments. 
  2. You must send the bank transfer at least 1 week prior to your Expiration Date.
  3. You must Instruct the paying financial institution or the payor to route your wire transfer to the following account using the  Reference ID created in your Billing Portal. Without the reference ID, the payment will not be processed.  
  4. Once the full amount has been received and verified by our partner, the funds will be automatically added to your account.
Payment Amounts

We now require a minimum of 3 months for bank transfer payments. We have available; quarterly, six or yearly payment cycles.

Please note that all transactions for myfrontdesk are deposited to the parent company Digital Arbitrage Inc. (formally MX2 Solutions Ltd.)

How to setup the Bank Transfer
  1. Choose Wire Transfer Auto as your payment method (if this payment method is not available for you, please contact billing@cloudbeds.com and we will enable it for you)
  2. Click on 'Create Reference ID' - you will need this reference ID when you make your transfer. Without the reference ID, the payment will not be processed.  
  3. Click on 'Save'

A note about IBAN

It is common for many banks to use the IBAN format, but United States banks do not have IBAN accounts (you can confirm this here: https://en.wikipedia.org/wiki/International_Bank_Account_Number).

In order to send a bank transfer to our United States Bank, you simply need the account information that we have provided above.

Even if your bank uses and requires an IBAN to receive or transfer funds, the IBAN is not required to transfer funds to our bank.

Please take this information to your local bank, and they can assist you with performing the bank transfer without the IBAN.

Converting a Demo Account to an Active Account

1. Click on Begin Setup.

2. Review your Package and Add on options and click on ''Configure Billing Profile''

3. Account Setup

Once in the billing portal, you will setup your account in four easy steps:

  1. Billing Information
  2. Pick Your Plan
  3. Configure Payment
  4. Confirmation

3.1. Billing Information

Enter your Billing Information and click Continue

* indicates a Required Field.

3.2. Pick Your Plan

Your plan will be listed for confirmation.  

Click Continue.

3.3. Configure Payment

On the next screen, you will be able to choose your payment method:

  • Credit Card
  • PayPal

Follow the Steps below to configure your payment option.

3.3.1. To pay with a Credit Card:
  1. Select Credit Card in the radio button
  2. Enter in all the required details
  3. Click Continue
  4. Select your Plan - Monthly, or Annual Payment
  5. Review all of your billing details and click Finish

You are done!  

 

3.3.2. To pay with PayPal:
  1. Select PayPal in the radio button
  2. Click Continue.
  3. Select your Plan - Monthly, or Annual Payment
  4. Review all of your billing details and click Finish
  5. Once you click Continue, you will be redirected to PayPal to complete the billing setup
  1. Login to PayPal, or choose to create your PayPal account.
  2. Upon Login, your default payment method will be displayed.  In this case, the default method is PayPal Smart Connect.
  3. If you wish to change your payment source to another method, click Change.
  4. After clicking Change, all of your PayPal payment options will be shown, including the following types:
    • Credit (Bank) Cards
    • Bank Account (direct transfer)
    • PayPal Smart Connect
    • Add a debit or credit card
    • NOTE:  PayPal Direct (PayPal balance transfer) is not currently supported.  You must choose one of the options above instead.
  5. Once you have chosen the desired payment method, click Agree & Continue
  6. You will be taken back to the Billing Portal page showing a summary of your Account status

You are done!  

 

3.3.3. Confirmation

Review the information in the Confirmation screen.

Click Finish.

3.3.4. You are finished!

Your billing account has been fully setup, and your future invoices will be automatically paid using the payment method you chose. Your account is now Active! The system will reload, all the dummy data will be removed from the account and you can start Implementation! 

If you have any questions, please contact us at support@cloudbeds.com

Have more questions? Contact Support

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