How to adjust the settings to check in a guest who still owes money for their reservation?

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You maybe would like the reservation to be paid for in full prior to check-in - myfrontdesk allows you to enable/disable this feature. Please check the instructions below

Background

If you have the feature to Require the full payment amount of the reservation to be collected prior to check-in  enabled and a user tries to check in a guest who still owes money (has a balance due), the user will see the following warning message:

How to Enable/Disable

On your myfrontdesk account:

  1. Navigate to Manage > Policies
  2. Click on the Deposit tab
  3. In this section, you have the option to "Require the full payment amount of the reservation to be collected prior to check-in" - Select whether you would like the reservation to be paid for in full prior to check-in.

Selecting Yes will prohibit the user from being able to check in this reservation until the full amount of the reservation has been paid and posted.

How to proceed with check-in

Option 1 - Add a Payment

After the user receives the warning, they will need to post the remaining amount of the reservation to bring the balance due to a zero balance.

To learn know to post a payment on reservation's folio, check out the following article

How to Add / Post Payment to Reservation as a Record (Without Using Payment Gateway Processing)

Option 2 - User Permission

Depending on the user role/permissions, the property owner can allow the user to manage this feature by themselves:

  1. Access the Roles Tab under the User Management section
  2. Click to edit the corresponding role
  3. Click to enable user's role to edit the Hotel Policies
  4. Once it's done, the user will be able to access the Polices tab and disable the feature by following the steps on 'How to Enable/Disable' section above

To learn more about users roles, visit this article: Roles and Permissions

Have more questions? Contact Support

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