View or Pay Guest Charges (Shared Reservation)

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Step 1: Log into myfrontdesk by Cloudbeds

Step 1: Log into myfrontdesk by Cloudbeds
 
Step 2: View Guest Details

Scenario : Arnold Schwarzenegger is checking out today and has two rooms, but is only paying for one. The other room is going to be paid for by his additional guest, Jimmy John.

Since the reservation is under one name, we need to split the charges on the folio to find how much Jimmy John owes.

NOTE: If the additional guest is not added to the reservation, click here to find information on how to add additional guests to one reservation.

1) Click on the reservation and click GUEST DETAILS

Step 2: View Guest Details

Assign the Room to the Appropriate Guest

Assign the Room to the Appropriate Guest

Step 3: View Guest Charges on the Folio

1) Go to the guests Folio by clicking FOLIO

2) Click the RESERVATION ID drop down menu and select the guest you want to view charges for

3) Click APPLY

Step 4: Pay Guest charges

1) Click ADD PAYMENT

2) Select the guest by clicking ASSIGN TO

3) Add PAYMENT TYPE and AMOUNT

4) CONTINUE to post charges

 

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