This tutorial shows how to move a reservation to a new room type without changing the price. This only applies to direct reservations created within the Cloudbeds PMS (Phone, Email, Walk-in, etc) and Cloudbeds Booking Engine.
For reservations coming from an OTA (Online Travel Agency such as Booking.com, Expedia, Airbnb, etc), you must change the room type on the OTA's extranet or ask the guest to modify their reservation. This way the reservation will be updated on both the OTA and Cloudbeds PMS. More information: Modifying Reservation from a Channel (applicable for all channels)
Navigate to the Calendar
- Click on the reservation that you want move and then drag and drop to the new room type
- Any change in price up or down will display in the pop up box after you drag the reservation box
- Your staff have the option to override the new change in charges or confirm new pricing
To change the reservation to a new room type with no charge make sure to click on the override button
