Staff does not have access to the refund payment function in Folio

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The super user or manager for the property will need to verify the user's permission in the roles setting. Please follow the below steps

  • Go to Manage Icon on platform (Gear Icon)
  • Scroll down to User Management and select Roles
  • Click the pencil icon next to Role Name
  • Scroll down to the payments section and ensure "ADD REFUND" is active
  • Click the blue save button on the bottom right hand corner to ensure that data is properly saved.
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