Staff does not have access to the refund payment function in Folio


The super user or manager for the property will need to verify the user's permission in the roles setting. Please follow the below steps

  • Go to Manage Icon on platform (Gear Icon)
  • Scroll down to User Management and select Roles
  • Click the pencil icon next to Role Name
  • Scroll down to the payments section and ensure "ADD REFUND" is active
  • Click the blue save button on the bottom right hand corner to ensure that data is properly saved.
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