The super user or manager for the property will need to verify the user's permission in the roles setting. Please follow the below steps
- Go to Manage Icon on platform (Gear Icon)
- Scroll down to User Management and select Roles
- Click the pencil icon next to Role Name
- Scroll down to the payments section and ensure "ADD REFUND" is active
- Click the blue save button on the bottom right hand corner to ensure that data is properly saved.