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  2. Cloudbeds Insights & Reports
  3. Classic Reports
  4. Financial Reports

Adjustments Report

Gabriela Garcia
Updated

🆕 This article reflects the latest version of this report.

We're excited to announce that we're upgrading our reporting suite! These enhancements are aimed at providing greater transparency, accuracy, and actionable insights to support your daily operations and help you achieve your business goals. For a comprehensive overview of the changes, please visit: Prepare for your Upgraded Finance and Occupancy Reporting.

Currently, these enhancements are in a limited-release phase and will be gradually rolled out for each property by the end of Q3 2025. Please note that timelines may change.

We recognize that adjusting to updates can take time, and we appreciate your patience and support during this transition! If you have any questions or concerns, our support team is ready to assist you. 

The Adjustments report allows users to view all of the adjustment transactions posted for a specific time period. This report should be very similar to the Transactions Report, but will show only the transactions that are adjustments.

Access the Adjustments Report

  Property owner has access to Financial Reports by default. Other users must be granted permission inside Roles. Learn more: Roles and Permissions.

  1. From the Main Menu Main menu.pngclick on Classic reports Classic reports.png

  2. Go to Financial Reports

  3. Click on Adjustments

Navigate the Adjustments Report

Apply filters

Filter the report by:

  1. Guest Name, Room #: You can also leave this section blank to generate a report.
  2. From and To Date: Select the start and end date you want the report to cover.
  3. Service Date: You can also leave this section blank to generate a report.
  4. User: This filter can be modified to show only one or all users. It defaults to ALL users.
  5. Description: This section allows you to generate different reports by selecting either Debit or Credit.
  6. Status: Select the reservation status for which you want to generate the report. It defaults to ALL statuses.
  7. Type: Use this filter to sort by different transaction types:
    • Reservations: Transactions within a reservation.
    • House Accounts: Transactions in a house account.
    • Group Profile: Transactions in a group profile (only available with the Groups feature enabled).
  8. Click Apply to generate the report.
  9. Clear the filters for new criteria, if needed.
  10. Export to: Download the report as a PDF/Excel.

View report
  • User: User who made the transaction.
  • Transaction Date/Time: The date/time when the transaction occurred/ was posted. This cannot be backdated.
  • Service Date: The date the product or service is delivered. With proper permission, the service date can be backdated to recognize revenue and expenses in the correct period.

 Want to know more? Click here to learn the difference between the Service and Transaction Dates.

  • Room: Guest's room.
  • Name and Surname: Click them to be redirected to the guest's profile.
  • Res #: Click the reservation number to be redirected to the guest's reservation.
  • Code: This refers to the Accounting Code associated with the Accounting service.

  Accounting accounting.png is currently an experimental feature. You can find more information about it here.

  • Transaction code: Identifier used to categorize and track financial transactions.
  • Description: Transaction description.
  • Check-in: Check-in date.
  • Check-out: Check-out date.
  • Status: Reservation status.
  • Note: Any note added when posting an adjustment.
  • QTY: It stands for "Quantity" and refers to the number of transactions in the table.
  • Credit: Payments.
  • Debit: Charges. Two types of values may appear:
    • Red numbers with a minus (-) symbol represent an adjustment made on a charge (adjust charge) or a discount.
    • Any black numbers represent a void on an adjustment (void transaction).

Adjustment record on Reservation Activity

To check adjustment transactions, open the Reservation Activity tab and click the plus/minus symbol in the Date & Time column. This will show or hide the changes in the adjustment records.

Why is my report different now?

As mentioned at the beginning of this article, we are upgrading our reporting suite capabilities, and this article reflects the latest report version. These are the key changes: 

  • The Transaction Date/Time is now immutable for rigorous accounting.
  • The Service Date has been‬ added as an alterable date to support common associations. Now the report is‬ filterable by Service Date to meet common reporting needs. Its respective tooltip was added.
  • The Description data attribute will pull directly from the 'type' in the PMS folio.‬ In the‬ past, this was pulled from multiple sources of information. It will now match the‬ ‘Type’ column in the folio exactly.
  • The Code column displays user-defined transaction codes, and a new Transaction Code‬ column is added that matches USALI definitions.‬
  • Transaction data will be pulled from the new accounting service, which is more detailed and aligned with USALI‬ standards. Transactions are not mutable; reversals have equal and‬ opposite transactions.‬
  • The Email option (Green button) is being removed. While this feature is no longer available, you can download the report as needed by clicking Export To (Blue button).
Previous (legacy) Updated (new)

  Some customers already have access to the new version of this report.

If you can't see the updated version, don't worry! The enhancements will be gradually rolled out for each property by the end of Q2 2025. For more information, visit this article.

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