How to connect Hostelworld and/or Hostelbookers to myfrontdesk

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This article will show how to setup Hostelworld/Hostelbookers to connect with myfrontdesk. As a reminder, Hostelbookers is now completely managed through Hostelworld. If you have a Hostelbookers account, it will be automatically connected and managed through your Hostelworld account inbox. This means that Rates and Availability will be sent from myfrontdesk, and will update both Hostelworld and Hostelbookers automatically, as well as downloading bookings from both Hostelworld and Hostelbookers automatically.

As of December 11, 2019: myallocator (channel manager by Cloudbeds) updated the Hostelworld integration to support the Minimum Length of Stay, Maximum Length of Stay, Closed Dates.

Please check additional information here: Hostelworld Integration Updates (December 2019)

How to connect Hostelworld to myfrontdesk

Step 1 - Creating your Hostelworld account

If you do not have an account yet with Hostelworld, click here to set up your property with them first.

If you have an existing account, please continue with Step 2 below.

Step 2 - Request the myallocator connection from your Hostelworld Account Manager

Per Hostelworld: "All channel connection will be now handled by our account managers, account executives and sales executives (if new signup). All properties need to liaise directly with their account manager, account executive and sales executive in relation to their channel connection or eventual issues with room settings, rates, online availability and bookings."

1 - Locate your Hostelworld Account Manager

To Initiate the connection between myallocator and Hostelworld/Hostelbookers, you must first contact your Hostelworld account manager.  

If you don't know who your Hostelworld Account Manager is, you can find their email address in your account as shown below.

Go ahead and email your Hostelworld Account Manager as shown below:

"Please activate the connection between Hostelworld/Hostelbookers and Myallocator for my property".

If you want to use our Import feature, when you ask your Hostelworld manager to enable myallocator as a channel manager, please ask them NOT TO DELETE YOUR AVAILABILITY in their inbox. Otherwise, there will be nothing to import.

2 - Notify myallocator support Team

Once Hostelworld notify you saying that the connection is active, you must notify myallocator support team at: support@myallocator.com

In the email, you must state the following:

  • Your full Property Name
  • Your Hostelworld Inbox ID (usually 4 or 5 digits)
  • Mention that the connection between Hostelworld and Myallocator is active.
  • Define the currency setup in Hostelworld

Example:

Hello Myallocator - this is Larry Smith from XYZ Hostel.  Property "XYZ Hostel" is now active with Myallocator.  
My Hostelworld Inbox ID is:  12345
My Currency is set to: EUR

3 - Wait for myallocator to confirm the connection to Hostelworld and then you can start mapping your rooms

As soon as the connection is complete on both sides (Hostelworld and myallocator) we will respond to your email confirming that the channel is ready for mapping and you can proceed with Step 3.

Step 3. Start Mapping your rooms with Hostelworld in Myfrontdesk

If you've completed the steps above and received the confirmation email by support team, proceed with the steps below:

  1. Go to your myfrontdesk account and click on Manage
  2. Access 'Channels' tab
  3. Hostelworld should be marked as 'Ready for mapping'. Click on the yellow button to start

4. Click on "Next"
5. Map your rooms together and click on 'next'

If you need help with room mapping, please consult our Distribution Channel Mapping Guidelines

6. If you have rate plans configured on the channel extranet, you will see the following step, where you can select which rate plan you want myfrontdesk to update:

You can find more details about how we work with multiple rate plans here.

7. Enter a Base Rate Adjustment (if desired)

Click here to learn more about the Base Rate Adjustment.  In most cases, this can be left blank.

It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Please, keep marked the checkbox 'Send full refresh to Hostelworld'.

This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.

Frequently asked questions and Troubleshooting

1. How do I get support?

Hostelworld provides 24/7 customer service:

Phone: +353 (0) 1 5245800

E-mail: customerservice@hostelworld.com

There is also a useful FAQ section here: https://hwhelp.hostelworldgroup.com/hc/en-us

2. Which features does this channel support?

Hostelworld supports the following features:

  • Automatic adjustments
  • Automatic adj. for cancellations
  • Minimum length of stay
  • Maximum length of stay
  • Closeouts

Hostelworld doesn't support:

  • Close days for arrival
  • Close days for departure
3. OTA Error #1002: Availability Interface Not Enabled - please contact the channel manager support.

Until the steps above (at Step 2) are complete, we will be unable to connect your property to Hostelworld and will not be able to manage your inventory or rates.
If you try to set up Hostelworld in myallocator and have not completed these steps, you will receive the following error:

OTA Error #1002: Availability Interface Not Enabled - please contact the channel manager support.

Have more questions? Contact Support

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