This article will show how to setup Hostelworld/Hostelbookers to connect with myfrontdesk. As a reminder, Hostelbookers is now completely managed through Hostelworld. If you have a Hostelbookers account, it will be automatically connected and managed through your Hostelworld account inbox. This means that Rates and Availability will be sent from myfrontdesk, and will update both Hostelworld and Hostelbookers automatically, as well as downloading bookings from both Hostelworld and Hostelbookers automatically.
As of December 11, 2019: myallocator (channel manager by Cloudbeds) updated the Hostelworld integration to support the Minimum Length of Stay, Maximum Length of Stay, Closed Dates.
Please check additional information here: Hostelworld Integration Updates (December 2019)
How to connect Hostelworld to myfrontdesk
Per Hostelworld: "All channel connection will be now handled by our account managers, account executives and sales executives (if new signup). All properties need to liaise directly with their account manager, account executive and sales executive in relation to their channel connection or eventual issues with room settings, rates, online availability and bookings."
1 - Locate your Hostelworld Account Manager
To Initiate the connection between myallocator and Hostelworld/Hostelbookers, you must first contact your Hostelworld account manager.
If you don't know who your Hostelworld Account Manager is, you can find their email address in your account as shown below.
Go ahead and email your Hostelworld Account Manager as shown below:
"Please activate the connection between Hostelworld/Hostelbookers and Myallocator for my property".
If you want to use our Import feature, when you ask your Hostelworld manager to enable myallocator as a channel manager, please ask them NOT TO DELETE YOUR AVAILABILITY in their inbox. Otherwise, there will be nothing to import.
2 - Notify myallocator support Team
Once Hostelworld notify you saying that the connection is active, you must notify myallocator support team at: email@example.com
In the email, you must state the following:
- Your full Property Name
- Your Hostelworld Inbox ID (usually 4 or 5 digits)
- Mention that the connection between Hostelworld and Myallocator is active.
- Define the currency setup in Hostelworld
Hello Myallocator - this is Larry Smith from XYZ Hostel. Property "XYZ Hostel" is now active with Myallocator.
My Hostelworld Inbox ID is: 12345
My Currency is set to: EUR
3 - Wait for myallocator to confirm the connection to Hostelworld and then you can start mapping your rooms
As soon as the connection is complete on both sides (Hostelworld and myallocator) we will respond to your email confirming that the channel is ready for mapping and you can proceed with Step 3.
If you've completed the steps above and received the confirmation email by support team, proceed with the steps below:
- Go to your myfrontdesk account and click on Manage
- Access 'Channels' tab
- Hostelworld should be marked as 'Ready for mapping'. Click on the yellow button to start
4. Click on "Next"
5. Map your rooms together and click on 'next'
If you need help with room mapping, please consult our Distribution Channel Mapping Guidelines
6. If you have rate plans configured on the channel extranet, you will see the following step, where you can select which rate plan you want myfrontdesk to update:
You can find more details about how we work with multiple rate plans here.
7. Enter a Base Rate Adjustment (if desired)
Click here to learn more about the Base Rate Adjustment. In most cases, this can be left blank.
It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Please, keep marked the checkbox 'Send full refresh to Hostelworld'.
This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.
Frequently asked questions and Troubleshooting
Hostelworld supports the following features:
- Automatic adjustments
- Automatic adj. for cancellations
- Minimum length of stay
- Maximum length of stay
Hostelworld doesn't support:
- Close days for arrival
- Close days for departure
Until the steps above (at Step 2) are complete, we will be unable to connect your property to Hostelworld and will not be able to manage your inventory or rates.
If you try to set up Hostelworld in myallocator and have not completed these steps, you will receive the following error:
OTA Error #1002: Availability Interface Not Enabled - please contact the channel manager support.