Connect Booking.com with myfrontdesk

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Booking.com has a very specific activation process that must be followed exactly. This article includes in-depth directions for connecting Booking.com and myfrontdesk. If you have problems with the process, please contact your booking.com account manager for assistance, as we are unable to initiate this process for you (it's a security measure with booking.com).

Do not perform these instructions until you are at the end of the distribution setup stage and ready to go live. 

Highlights

  • All of your rates, rooms, and reservations must be setup in myfrontdesk and your distribution section must be activated before requesting to connect to the channel manager myallocator. 
  • Myfrontdesk cannot import past reservations from before Booking.com was connected as a distribution channel. These must be added manually as "third-party" reservations.
  • Reservations, Modifications, and Cancellations will be imported through myallocator into your myfrontdesk account. However, it is the responsibility of the property to always keep track of the Booking.com extranet to monitor the status of each booking generated online.

Please note that after connection is completed:

  • all updates of Rates, Availabilities and some restrictions (MinLos, MaxLos, Closed to Arrival, Closed to Departure) will be sent to Booking.com exclusively through the channel manager (myallocator). Manual entries for these parameters will no longer be possible on Booking.com's extranet (settings will be not clickable or not visible).
  • Rates & Availability grids will only be visible for monitoring and conformity checks.
  • Some restrictions still can be configured on Booking.com (for example, same-day bookings or minimum advance reservation). Please contact your Booking.com Account Manager to check which settings can be edited and ask to provide you an access to setup them
Step 1. Creating your Booking.com Account

If you do not have an account yet with booking.com, click here to setup your property with them first.

If you have an existing account, please continue with Step 2 below.

Step 2. Login to booking.com

The first step is to login to your booking.com extranet. This is because booking.com requires the connection process to start on their side.

  1. https://admin.booking.com
  2. Enter your property username
  3. Enter your property password

If you have forgotten your booking.com extranet login, please contact booking.com customer support directly.

Step 4. Select myallocator as your channel manager

Once you find the "Channel Manager" link, the next step is to select myallocator, myfrontdesk's channel manager, as your channel manager provider.

Once the request has been submitted, you will need to follow the below steps to ensure the connection is correctly enabled.

  1. Click on 'Connect your channel manager'

2. Select myallocator by Cloudbeds (Myallocator)

3. Select features to integrate with the channel manager - Reservations, Rates & Availability and click 'next'

Step 5. Accept the Agreement

To complete the connection request, accept and agree to the Terms and Conditions by clicking on Accept. You should receive the contract by email.

Step 6. Provider confirmation

Once you've submitted the connection request, you should receive a notification email along with the contract XML Signup Agreement with Booking.pdf.

Our support team receives an email notification with your data and will send you a confirmation email once all the settings have been completed. After that, you will receive an email like the one below:

Once you submit the request, myallocator will confirm the connection within one business day.

You can check the status of the request from your Booking.com extranet under the Channel manager link at any time.

Step 7. Confirm the Connection

Once the request of connection has been confirmed from the myallocator side, you receive an email asking to complete the activation as below.

  1. 'Click Here' to confirm the connection.

2. Click on ‘I confirm the connection with myallocatorThe connection will be enabled.

You're done!

Step 8. Finish the setup process inside of myfrontdesk

Read the instructions in our Distribution Channel Mapping Guidelines for more info about how to do this. 

Please note that after connection is completed:

  • all updates of Rates, Availabilities and some restrictions (MinLos, MaxLos, Closed to Arrival, Closed to Departure) will be sent to Booking.com exclusively through myallocator. Manual entries for these parameters will no longer be possible on Booking.com's extranet (settings will be not clickable or not visible).
  • Rates & Availability grids will only be visible for monitoring and conformity checks.
  • Some restrictions still can be configured on Booking.com (for example, same-day bookings or minimum advance reservation). Please contact your Booking.com Account Manager to check which settings can be edited and ask to provide you an access to setup them
Have more questions? Contact Support

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