Cloudbeds Guest Experience Global Messaging - SMS and WhatsApp pricing

Cloudbeds Guest Experience Outbound Messaging Pricing for SMS and WhatsApp

1. Pricing Variation by Country:
   • The cost of sending SMS and WhatsApp messages via Cloudbeds Guest Experience Global Messaging varies depending on the country or region where the property operates. 
   • There is an available pricing spreadsheet that lists the estimated SMS and WhatsApp pricing per country/region. The cost depends on where the recipient’s number is from. 
2. Messaging Credits:
   • Properties purchase messaging credits to send SMS and WhatsApp messages to guests.
   • The pricing is based on these credits, which are consumed as messages are sent.
3. WhatsApp Per Conversation Pricing Logic:
   • WhatsApp pricing is based on a per-conversation model rather than per message.
   • A conversation includes all messages delivered within a 24-hour session window with a guest.
   • The 24-hour window starts when the guest has sent their last message.
   • This means that multiple messages exchanged within these 24 hours count as a single conversation for billing purposes. If the guest doesn’t respond within a 24-hour window, the property will need to initiate another outbound message, which will incur another outbound fee.
4. Number Availability:
   • The Cloudbeds Guest Experience Team can provide a local number for the following countries on this list: Cloudbeds Guest Experience Country Directory.

If your country is not listed, you will still be able to bring your own number to use WhatsApp in Cloudbeds Guest Experience.

If you need further assistance or more information, our Support Team is here to help!