Cloudbeds Payments - How to apply and set up your account

To qualify for Cloudbeds Payments United States, your property must be located in the United States, as well as your legal entity and your bank account. Your property must accept payments in USD and payout in USD. The currency setup in Cloudbeds PMS must be in USD.

To qualify for Cloudbeds Payments Mexico, your property must be located in Mexico, as well as your legal entity and your bank account. Your property must accept payments in MXN Peso and payout in Mexican Peso. The currency setup in Cloudbeds PMS must be in Mexican Peso.

To qualify for Cloudbeds Payments Canada, your property must be located in Canada, as well as your legal entity and your bank account. Your property must accept payments in CAD and payout in CAD. The currency setup in Cloudbeds PMS must be in CAD.

To qualify for Cloudbeds Payments, your property must be located in one of the countries mentioned above, as well as your legal entity and your bank account. Your property must accept payments and payouts in local currency. The currency setup in Cloudbeds PMS must be in local currency as well.

When setting up the payment processor, you would need the below information:

Business information

1. Business name
2. Business or tax identification number
3. Business address
4. Business phone number
5. Business email address
6. Business website

Owner information

Owners with 25% ownership or more must be listed on the account.

1. Name
2. Date of birth
3. National identification number
4. Address
5. Email
6. Phone number

A bank account under the Business Legal Name
Other documents (these are not always needed, but good to have accessible)

1. Government-issued ID
2. Government-issued company document
3. Bank statement from the last 30 days

1. Click Account.
2. Select Settings.

3. Under the Property Configuration, select Payment Options.
4. You will be on the Credit Card tab.
5. Under Payment Gateway section, turn on the toggle to Activate the gateway.
6. Choose Live mode.
7. Select Cloudbeds Payments in the drop-down menu.
8. Click Connect Gateway.

8. Select your business country.
9. Fill in the Consumer Statement Descriptor.

10. Click Create Account to set up the Cloudbeds Payments account. You will be redirected to the Cloudbeds Payments application.

1. Select the type of business:
   • Individual / Sole Trader: Type of business where there is no legal distinction between the business entity and its owner so it best fits situations where the organization only has one owner.
   • Company: Legal entity formed by a group of individuals to engage in and operate a business commercial or industrial enterprise.
   • Non-profit: Typically reserved for nonprofit corporations or businesses that are tax exempt.
2. Choose the appropriate business structure (for companies or non-profits).

• Company:
  • Limited Liability Partnership (LLP): An LLP is a form of legal business entity with limited liability for the members. The main difference between an LLP and a limited company, is that an LLP has the organisational flexibility of a partnership and is taxed as a partnership. In other respects it is very similar to a private company.
  • Unincorporated Partnership: Non-legal entity with no veil of incorporation privilege, which two or more people undertake to combine their labour or property to achieve a common goal. In an unincorporated partnership, all partners are unlimitedly and collectively responsible for the debts of the partnership with their own assets.
  • Private Company: A private company cannot be owned by any members of the public. It will instead be owned by an NGO (non-government organisation) or a relatively small number of shareholders, and the sale of company shares is handled privately.
  • Other/I'm not sure
  • Non-profit:
    • Charitable company: Non-profit organization which primary objectives are philanthropy and social well-being.
    • Unincorporated Association: An organisation set up through an agreement between a group of people who come together for a reason other than to make a profit (for example, a voluntary group or a sports club). Individual members are personally responsible for any debts and contractual obligations.
    • Other/I'm not sure

1. Click Continue.

4. Fill out the business information:
   • Legal business name
     • This is how your business is legally listed. If you are a sole proprietorship, the legal name should be the name of the sole owner.
   • Company number
   • Doing business as name (optional)
     • The operating name of the company if it is different from the legal name.

• Registered business address
  • Physical address of the legal entity.
• Business phone number
• Business website
  • No website? You can enter the property name and phone number instead.

5. Click Continue.

6. Fill out the business representative (property owner) details:

• Legal name
• Emaill address
• Job title
• Date of birth
• Home address
• Phone number

• Phone number
• Select the appropriate box:
  • I own 25% or more of the company
  • I am a member of the governing board of the company

7. Click Continue or Save for later.

8. Add the director's details:

• Legal name
• Email address

9. Click Add or Cancel.

10. Click Finish Onboarding Process.

11. Review the business and the management and ownership details.

12. Click Agree & submit.

Once redirected to Cloudbeds, this is the last step to be completed. You will need to add a bank account under the company legal name where you will receive the payouts from Cloudbeds Payments. More information about payouts: Cloudbeds Payments - Payout Times & Reporting Overview

1. Click Add to input the bank account details.
2. Enter the IBAN (International Bank Account Number).

3. Click Save.

You will see the status either Verified or Incomplete. Final approval is dependent upon review by the Cloudbeds Risk team. If additional information is required, we will notify the Property Owner via email within 24 business hours after completing all steps in the application.

1. Check the appropriate boxes if you would like to capture the billing address for each credit card.
2. Select which credit card fields you want to display and which of those fields are mandatory.
   • The more information inputted the more protection, but it can also cause more declines.
   • As a reference, the fields selected below are recommended.
3. Click Save.

Check the following article on how to set up: Processing Methods (automatic and scheduled processing)

Once the Cloudbeds Payments status is showing as Connected, you can start processing your guests' payments using the gateway. Check: How to Process Payment Through Payment Gateway