Whistle Automated Messages - Recipient Types

While creating an Automated Message in Whistle, you are able to to trigger that message according to the recipient type. Find in this article, how to select the recipient type according to your needs.

How to Select the Recipient Type in Automated Messages

While creating an Automated Message, you will find the Recipient Type field split into two categories:

  1. Arrival/Departure
  2. Events

Select the option preferred to trigger the automated message to your guests according to the following options:

1 - Arrival/Departure options
  1. In-house by Checked-in:
    • This will send a message to all of your guests who are in-house and have checked-in. It will not send to guests who are arriving and have not yet checked-in.
  2. In-house by Arrival:
    • This will send a message to all of your guests who are in-house based on their dates of stay. It will also send to guests who are arriving, even though they have not yet checked-in.
  3. In-house on a date:
    • This will send a message to all guests who are/were in-house on the selected date.
  4. Due in:
    • This will send a message to all guests who are arriving today but have not yet checked-in.
  5. Day before Arrival:
    • This will send a message to all guests on the day prior to their arrival date.
  6. X days before Arrival:
    • This will send a message to all guests the number of days selected (“X”), prior to their arrival date.
  7. Arriving Today:
    • This will send a message to all guests who are arriving today.
  8. Day after Arrival (Stays longer than 1 day):
    • This will send a message to guests the day after they arrive, if they are staying for >1 night
  9. X Days after Arrival:
    • This will send a message to guests the number of days selected (“X”), after their arrival date.
  10. Mid-Stay (Stays longer than 1 day):
    • This will send a message to guests in the middle of their stay, if they are staying for >1 night. For example, if a guest is staying with you for 3 days, the message will send on the second day.
  11. Day before Departure:
    • This will send a message to the guest on the day before their departure date.
  12. X Days before Departure:
    • This will send a message to the guest on the number of days selected (“X”), before their departure date.
  13. Departing Today:
    • This will send a message to the guest on the day of their departure date
  14. Day after Departure:
    • This will send a message to the guest on the day after their departure date
2 - Events options
  1. Reservation Created
    • This allows the hotel to send a message or trigger an action when a reservation is created.
  2. Reservation Checked-in
    • This allows the hotel to send a message or trigger an action when a reservation has a status updated to checked-in.
  3. Reservation Checked-out:
    • This allows the hotel to send a message or trigger an action when a reservation has a status updated to checked-out.
  4. Reservation Canceled:
    • This allows the hotel to send a message or trigger an action when a reservation is canceled.
  5. Reservation Room Changed:
    1. This allows the hotel to send a message or trigger an action when a reservation has a room change.
  6. Digital Registration Completed:
    1. This allows the hotel to send a message or trigger an action when the selected Digital Registration has been signed and completed.
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