Whistle Global Messaging - Frequently Asked Questions

Find here the most common questions about Whistle Global Messaging.

The crediting system does not apply to properties in the US and Canada.

How can I check my credits balance?
  1. The usage indicator in the top navigation will display your current usage. Clicking on the usage indicator will open the credit drawer with additional details about the amount you have used, and how much credit you have remaining.
  2. You will also be notified once you have 5 credits left (or the local currency equivalent), 2 credits, 0 credit, -10 credit, and 20 credit.
What will happen if I run out of credits?

If your balance hits 0.00 credits or less, your outbound messaging is disabled. Inbound messages from guests will still work, and you will continue to incur costs for each inbound message.

At a -20.00 credits balance, your guest messaging capabilities account will be suspended until your balance is greater than 0.00 credit. All guest messages during this time will be lost. In order to reinstate messaging, add credits to you account.

Can I automate adding funds to my account?

At this time, adding funds (Boost) to your account is manual, and you will have to purchase additional credits as needed.

Is SMS available in all countries?

Not all countries have SMS feature available. Reach out to our support to check if SMS is available in your country.

What happens if I do not use my translation credit right away?

Each Whistle account is provided a one-time 10 credit equivalent to $10 USD credit for autotranslations to be used within the Whistle for Cloudbeds platform. This credit is indefinite and will rollover if not used. You will be able to see how much translation credit is available within the platform.

What do we recommend you to maintain GDPR compliance?

Hotels are responsible for collecting and maintaining guest opt-in. Whistle recommends that hotels utilize the Whistle Opt-In Engine to collect explicit opt-in if they are using SMS, and opt-out language should be appended to the end of each Automated Message.

What is the SMS and WhatsApp pricing?

Whistle Global Messaging offers properties the opportunity to have messaging credits to use SMS and WhatsApp with guests. The pricing of SMS and WhatsApp messages varies per country. Click here to check the estimated WhatsApp and SMS Pricing per Country/Region.

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