Returns and warranty exchanges for terminals

  • With Cloudbeds Payments, we offer no upfront costs when providing our fully integrated Terminals.
  • Our terminals allow you to tap, dip chip, or swipe all major credit cards: Visa, Mastercard, American Express, and Discover.

Warranty Exchanges

Damaged out-of-the-box/defective

Cloudbeds offers a warranty exchange if a device is damaged out of the box or becomes defective (i.e., screen frozen, won’t turn on) within 12 months of the shipment date.

Contact our Support team with responses to the following questions to begin the swap process:

  1. What appears to be the issue?
  2. Is the device physically damaged?
    • If yes – Supply a photo of the damage.
    • If no, we will need to troubleshoot the device to confirm that it is defective. Suggest a time for us to call you.
  3. Supply serial number (located on the back of the device).

Once we receive your email, we will contact you with more instructions.

Once the device is deemed defective, a new terminal will be shipped within 1-2 business days.

Depending on the reason for the damage, you may qualify for a warranty exchange. Follow the above instructions for Damaged out of the box/defective and contact our Support team.

Your warranty does not cover stolen items. Contact our Support team to request a new terminal. You may be subject to a replacement fee.

You can return the terminal BBPOS WisePOS E without upfront costs within 14 days of the order date. Other terminal types cannot be returned. If you would like a return- contact our Support team.

When shipping your card reader for return, you must include the following:

  • All products
  • Cords
  • Cables and other parts

The items do not need to be shipped in its original packaging. 

Once our hardware team receives your returned terminal, we will remove the terminal fee from your account. 

If you cancel your Cloudbeds subscription and want to return the card reader, you can do it only if your cancellation occurs less than 30 days after the shipment date.

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