Cloudbeds Payments Merchant Account Disabled

Your Cloudbeds Payments Merchant Account may be disabled if you fail to provide all the necessary information to verify it. When your account has been disabled, you will not be able to process payments. This typically happens during the first 30–60 days after the merchant account application is submitted.

This article will show you how to determine what information is missing and how to complete your merchant account application.

How to complete your merchant account application

1. From your Account , go to Settings
2. Click Payments.
3. On the Payment Options tab, scroll down to Payment Gateway.
4. Click Finish Onboarding Process.

5. You will be redirected to the application form. Fill out all the missing information and click Next until you complete the form.

Common missing information

Bank Account Details

Verify if you have set up the bank account where you wish to deposit all of the payments you process through Cloudbeds Payments. Follow the instructions on Step 4: Enter your bank account details.

Additional Owners Details

If you filled out the application form and did not indicate that you own 100% of the business, you must add the additional owners in the application.

Identity Document

You need to provide a government-issued ID for security verification. You can send a copy to risk@cloudbeds.com if you were unable to upload it during the application process.

If the issue persists, please contact risk@cloudbeds.com for assistance.