Cloudbeds Guest Experience Automations FAQ

If you have last-minute bookings presets, use the following conditions:

1. Enter the Title (Ex. Pre-Arrival (Last-Minute Booking))
2. Recipient Type -> Reservation Created
3. Preview -> Based on Event

Select the filter conditions:

4. Filter Name -> Arrival Date
5. Condition -> Equals
6. Value -> Today
7. Send if Guest has not been sent Automated Message
8. Select the Automated Message created for Pre-Arrival
9. Condition - During Current Reservation
   • The conditions to send messages to last-minute booking are set.
   • Complete the form as preferred and click to Create.

.

Select the option preferred to trigger the automated message to your guests according to the following options:

1 - Arrival/Departure options:

• In-house by Checked-in: This will send a message to all of your guests who are in-house and have checked-in. It will not be sent to guests who are arriving and have not yet checked in.
• In-house by Arrival: This will send a message to all of your guests who are in-house based on their dates of stay. It will also send a message to guests who are arriving, even though they have not yet checked in.
• In-house on a date: This will send a message to all guests who are/were in-house on the selected date.
• Due in: This will send a message to all guests arriving today but have not yet checked in.
• Day before Arrival: This will send a message to all guests on the day before their arrival date.
• X days before Arrival: This will send a message to all guests stating the number of days selected (“X”) before their arrival date.
• Arriving Today: This will send a message to all guests arriving today.
• Day after Arrival (Stays longer than 1 day): This will send a message to guests the day after they arrive, if they are staying for >1 night.
• X Days after Arrival: This will message guests the number of days selected (“X”), after their arrival date.
• Mid-Stay (Stays longer than 1 day): This will send a message to guests in the middle of their stay, if they are staying for >1 night. For example, if a guest is staying with you for 3 days, the message will send on the second day.
• Day before Departure: This will send a message to the guest the day before their departure date.
• X Days before Departure: This will send a message to the guest on the number of days selected (“X”), before their departure date.
• Departing Today: This will send a message to the guest on the day of their departure date.
• Day after Departure: This will send a message to the guest on the day after their departure date.

2 - Events options:

• Reservation Created: This allows the hotel to send a message or trigger an action when a reservation is created.
• Reservation Checked-in: This allows the hotel to send a message or trigger an action when a reservation has a status updated to checked-in.
• Reservation Checked-out: This allows the hotel to send a message or trigger an action when a reservation's status is updated to checked-out.
• Reservation Canceled: This allows the hotel to send a message or trigger an action when a reservation is canceled.
• Reservation Room Changed: This allows the hotel to send a message or trigger an action when a reservation has a room change.
• Digital Registration Completed: This allows the hotel to send a message or trigger an action when the selected Digital Registration has been signed and completed.

Additional Recipient Types (Guest Portal Flows)

The following Recipient Types appear only when the Digital Check-in or Self-Check-out flows are enabled in the Guest Portal. These triggers fire automatically based on the guest’s progress through the flow:

• Check-in flow Complete
  Sent when the guest finishes the check-in flow, regardless of room status.
• Check-in flow Complete (Room not ready)
  Sent when the guest completes the check-in flow but the assigned room is not yet marked as Ready.
• Check-in flow Complete (Room Checked In)
  Sent when the guest completes the check-in flow and the room is marked as Checked In during the flow.
• Check-out flow Complete
  Sent when the guest completes the self-check-out flow in the Guest Portal.

General Recipient Types

These triggers support post-stay or mid-stay messaging:

• X Days After Departure
  Fires the configured number of days after the reservation’s departure date. Useful for review requests, thank-you messages, or loyalty follow-ups.
• Reservation Changed
  Sends a message anytime a reservation is updated after creation (including dates, room assignment, guest details, add-ons, or status changes).
  Note: This trigger does not differentiate between types of changes; any modification can fire this automation.