When charging Booking.com and Expedia Virtual Cards with Stripe you may receive this error.
Errors and Solutions:
1) MERCHANT CODE
Merchant code generally reflects the type of business that you have (restaurant, grocery shop etc.). In order to charge a virtual card for a reservation, your Merchant Category Code (MCC) must be the category relating to accommodation – 7011.
Solution: Please contact Stripe from here https://support.stripe.com/email and ask them to let your MCC code to reflect 7011.
2) MISSING CVV
Booking.com and Expedia doesn't always send a CVV with these virtual cards. If you have that set as a requirement in either Myfrontdesk or Stripe, you'll get an error back as a response.
Solution: ask the channel to provide CVV for the virtual card and re-enter the card details in Myfrontdesk so it contains CVV, or add one of the following generic CVV codes for Expedia virtual cards:
- Visa/Mastercard: 469
- American Express: 2469
To add CVV to the credit card you need to
- go to Reservation and click 'Credit Cards',
- click '+ ADD CARD' button,
- re-type the credit card details including CVV
3) CHARGING INCORRECT AMOUNT
When charging virtual cards, the system will require to charge the exact amount as appearing in reservation details.
Solution: Please double-check you charge the exact amount given in reservation details.