PIE - Rate Shopper Overview

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  • Once compsets have been created, the Rate Shopper tool will display the data returned for each of them.
  • When a rate shop returns a result that a particular competitor property is no longer available on the specified OTA website, a pop-up message will be shown, suggesting to remove the property from the compset or pick a different source. The following message will appear: "[Hotel name] is no longer available on [website name]. Please remove it from your compset or select a different source."
Rate Shopper Access and Overview
  1. Click on PIE icon in the top right corner of myfrontdesk
  2. Go to Rate Shopper page
  3. Set up the display options
  • Display: you may select between displaying rates of every individual competitor (All Properties) or peaks and averages of all competitors in a compset (Compset High/Low).
  • Compset: this allows you to select from the list of existing compsets that you previously built (for more information on adding a compset please visit this article).

If a particular property is no longer available on the specified OTA website - we will notify the user in a popup message, asking to remove the property from the compset or pick a different source. The following message will appear: "[Hotel name] is no longer available on [website name]. Please remove it from your compset or select a different source."

  • Ranking by Price: you may select to display highest/lowest prices for your property and the competitors (note that if Compset High/Low Display is selected, toggling Ranking won't affect the competitors' data, it will only change My Property price) or selected accommodations prices (this option displays competitors' rates for the accommodations previously selected on the Compsets page).
  • Compare: this option is only available when All Properties is selected in the Display area; it allows you to select specific properties from the selected compset to be displayed on the Rate Shopper page.

4. Check graph and calendar sections - learn more about each of them below.

Rate Shopper Graph Section

Graph section displays competitors' rates as a graph.

You can set up certain filters to select which data to display in this view.

Default setting for both table and graph on this page will be set to “Lowest Prices.”

Display: All Properties

If you select All Properties in the Display section, the Rate Shopper Graph will show the rates of each individual competitor in the selected compset.

In this graph, you can:

  1. Drag the Range ruler to change the number of days to be displayed
  2. Review rates for each property
  3. Click on any data point to review price details (Property Name, Channel, Room Type, Price Amount)
  4. The prices of the competitors are color-coded for your convenience (each competitor is assigned a different color)
  5. A time stamp above the table reflects the last scheduled price shop

Note that currently this data is refreshed every 24 hours and displays the upcoming 90 days (always rolling).

6. Status "Closed" (when a property is either not available, sold out or has a stay restriction for that date) is displayed as a broken line:

You can use the filter above the Rate Shopper graph to select from the existing compsets and to show either Lowest or Highest prices (based on prices of different room types) of My Property and each competitor, as well as specific accommodations you'd like to be displayed. The accommodations are selected on the Compset page. See more details in this article.

Display: Compset High/Low

If you select Compset High/Low in the Display section, the Rate Shopper will show the peak and average prices of all competitors in the selected compset. You can also click on any data point to review price details (High/Low, Property Name, Price Amount).

  1. Your Rates - your current base rates
  2. Compset Average rate - average of all rates across all properties within the selected compset and all room types or selected accommodations (note that when a certain property is closed/not available on a particular date - that does not affect the calculation of the average price)
  3. Compset High rate  - highest rate across across all properties within the selected compset and all room types or selected accommodations
  4. Compset Low rate - lowest rate across all properties within the selected compset and all room types or selected accommodations

Note that toggling between Lowest or Highest prices in the Ranking by Price section of the filter does not affect the High, Low and Average of the compset. It only affects the price displayed for your property (either lowest-priced room type or highest-priced room type for each day).

Rate Shopper Calendar Section

Calendar section displays competitors' rates in a table by date.

Note that when first navigating to the Rate Shopper page, it will show the first compset in the list as the default view. Keep in mind that compsets can be reordered on the Compsets page. For more information about creating a compset, please visit this article. For more information about reordering compsets please visit this article.

Display: All Properties

If you select All Properties in the Display section of the filter, the Rate Shopper will show the rates of each individual competitor in the selected compset:

1. A time stamp above the table reflects the last scheduled price shop.
2. My Property is highlighted in blue for visibility. Ranking is displayed under My Property rates and demonstrates how your property is ranked among the shown competitors in terms of prices that are displayed in the current view.
3. The prices of the competitors are color coded for your convenience:

  • green - prices that are above My Property
  • red - prices that are below My Property
  • black - prices that are equal to My Property

This color coding allows you to see at a glance where your property is positioned in the market.

4. The small arrow shows how competitors’ rates changed since the last data refresh (since yesterday)

  • Red arrow down - competitor’s price decreased for that date by that amount since yesterday.
  • Green arrow up - competitor’s price increased by that amount.

5. Status "Closed" is displayed when a property is either not available, sold out or has a stay restriction for that date.

Currently compset rates data is refreshed every 24 hours and displays the upcoming 90 days (always rolling).

You can use the filter above the Rate Shopper table to select from existing compsets and to show either Lowest or Highest prices (based on prices of different room types) of My Property and each competitor, as well as specific accommodations you'd like to be displayed. The accommodations are selected on the Compset page. See more details in this article.

Note how the data updates based on this selection:

Display: Compset High/Low

If you select Compset High/Low in the Display section of the filter, the Rate Shopper will show the peak and the average prices of all competitors in the selected compset:

  • My Property rate - your current base rate
  • Compset High rate  - highest rate across across all properties within the selected compset and all room types
  • Compset Low rate - lowest rate across all properties within the selected compset and all room types
  • Compset Average rate - average of all rates across all properties within the selected compset and all room types (note that when a certain property is closed/not available on a particular date - that does not affect the calculation of the average price)

Note that toggling between Lowest or Highest prices in the Ranking by Price section of the filter does not affect the High, Low and Average of the compset. It only affects the price displayed for your property (either lowest-priced room type or highest-priced room type for each day).

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