PIE - Rules and Alerts - Creating/Editing a Compset Based Alert

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Compset based alert triggers a notification each time the base rate in your property is higher/lower than your competitor(s).

Things to Note

Please note that alert does not yet work as a rule and currently can not be set to change your prices, it only shows you notifications when conditions are met. The notifications will appear in the following areas of PIE:

  • Today's activity block of the Overview page
  • Rate Manager page (both Table and List view) for the corresponding dates
  • Accommodation Details popup window (accessible by clicking on a date in Rate Manager) under the Rules & Alerts tab

Additional things to note:

  • Before creating a Compset Based Alert you need to create a compset. Check this article to learn how: How to create/add a compset
  • Currently, compset rates data is updated every 24h (additional functionality will be available later, for more frequent or on-demand updates)
  • Competitors data is retrieved for the following 90 days
Creating a Compset Based Alert

1. In myfrontdesk open PIE section
2. Go to Rules and Alerts page
3. Click +Create New Rule / Alert

This will open a popup window where you can set up your compset alert. It is organized in sections.

Alert Details

1. Select Compset Based Alert
2. Set alert Name
3. Select which compset you would like to trigger the alert
Click here to learn how to create compsets
4. Select whether to compare your rates to the entire compset or specific properties

Alert Parameters

1. Select if you would like the alert to trigger based on your lowest or highest rate
2. Select when you want to be alerted: when your rate is 1st, 2nd,3rd,4th,5th highest/lowest in compset
3. Depending on the choice made in the previous step, select whether an alert will be triggered every time the rate is 1st, 2nd,3rd,4th,5th highest/lowest OR when it's 1st, 2nd,3rd,4th,5th highest/lowest by a set percent or by a fixed amount
Example below shows an alert for when your property's highest rate is at least 5% above all selected competitors.

Alert Schedule

1. Select if you would like the alert to be Always Active or active only during the Specific Date Range
2. If you have selected Specific Date Range, you will need to select Start and End date and Days of Week when the alert should be active.
3. You can also add several date ranges

What happens once a Compset Based Alert is triggered

Once compset alert is triggered:

1. Exclamation mark will appear on PIE refresh icon

In addition, notifications will appear in the following areas:

  • Today's activity block of the Overview page
  • Rate Manager page (both Table and List view) for the corresponding dates
  • Accommodation Details popup window (accessible by clicking on a date in Rate Manager) under the Rules & Alerts tab

Today's activity block

Rate Manager

On the Rate Manager page, you will see a yellow notification on the corresponding date with the number of alerts triggered.
Clicking this notification opens  Accommodation Details popup window with the list of Rules/Alerts triggered for that day and room type (see more details below).

You can also filter out all compset based alerts triggered for specific period on Rate Manager list view, using 'Compset Alert' rule state.

Accommodation details popup window

Accommodation Details popup window can be accessed by clicking on the alert in the Rate Manager. Rules & Alerts tab lists all triggered rules and alerts for the selected date and room type.

Editing a Compset Based Alert

To make changed to a previously created compset alert, follow these steps:

1. Access Rules and Alerts page

2. Find the desired rule and click on "Edit" on the right side

This will open the modal with the Rule details.

3. Make necessary changes in the corresponding sections

4. Then click "Save"

Have more questions? Contact Support

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