This article will guide you through the process of fixing a posted room rate directly from within the reservation folio.
You can also edit the room rate amounts per day from within the reservation screen. To do so, please refer to this article.
Let's say yesterday's price was posted as $100, but you want to apply a $10 discount for any reason.
- Access the Guest Folio
- Click to add/adjust
- Adjust charge
4. Add the amount to be discounted ($10 in this case)
5. Apply adjustment to: Room Rate
6. Assign to the specific guest, if needed
7. If you want this adjustment to reflect your reports on a different date, you can set it here
* Post with current date and time is a feature that indicates payment, refunds and transactions getting added that should be time stamped for the current time. If an user is posting an item / transaction for sometime in the past, it is possible to uncheck this box and choose a date in the past.
8. Select the Folio, if needed
9 You can also add a note like reason or reminder so you can track this transaction later
10. Click to adjust the charge
This is how the reservation folio will look like afterwards
In some cases you may need to add an extra charge for room revenue on a specific reservation
Let's say the room rate was $150 and you need to add extra $70 for a crib, or late check-out, for example.
Since the "adjustment" feature will only decrease the amounts, here is how you can increase the amount.
- On the guest Folio, click to add/adjust charge
- Select "Add Room Revenue"
3. Pick the type of room revenue - Cancellation, No-show or Manual (we will use "manual" in this example)
4. Assign it to the specific guest, if needed
5. Select the folio, if desired
6. Add the amount to be increased
7. If you want this adjustment to reflect your reports on a different date, you can set it here
*Post with current date and time is a feature that indicates payment, refunds and transactions getting added that should be time stamped for the current time. If an user is posting an item / transaction for sometime in the past, it is possible to uncheck this box and choose a date in the past.
8. Select Taxes / Fees to be applied to the manual revenue or leave it blank.
By selecting the option 'select by default', you are indicating that you would like the same taxes and fees added as part of the revenue transaction.
9. You can add notes for your future reference
10. Click continue to save the transaction
This is how the reservation folio will look like afterwards
