As you receive a reservation from some channels (like Booking.com, Agoda, Expedia) you may notice that it has a different format of guest email with the following domain.
Check the following example from Booking.com.
What do these emails look like?
Why do channels have these alias emails?
Channels use alias for e-mails for guests avoiding any possible spam and keeping the guests privacy in place. Partners can use the alias e-mail to reach out to the guest normally.
The alias email will be deactivated a few days after guests check out.
Will these guests see emails sent from myfrontdesk?
Whenever a property send an e-mail to an address as the example bellow, the guest will receive it in their inbox, normally.
Properties can use the alias email structure outside of the channel extranet to communicate with guests, this is fully supported.
Would it be possible to asks guests for their real email while booking?
There is no possibility for them to disclose this information due to compliance reasons.
Can I check if the email was delivered through alias to guest's real address?
You can check ch if the message was sent or check in myfrontdesk for email logging to see if the email was sent.
