| Purpose | Understand and configure Closed to Arrival and Closed to Departure restrictions for Base Rates. |
| Best for | Property admins, revenue managers, and distribution managers responsible for rates and stay restrictions. |
| Use this when | You need to prevent guests from checking in or checking out on selected dates. |
| You need | Access to Rates and Availability in Cloudbeds PMS and an existing Base Rate configuration. |
| Expected result | Guests cannot arrive or depart on the dates where the selected restriction is enabled. |
| Important limit | Connected channels may support or apply these restrictions differently. Confirm the supported channel features before relying on the restriction for OTA reservations. |
Introduction
Block arrivals or departures on specific dates to meet your property's operational needs. Use Closed to Arrival to prevent guests from checking in on a selected date. Use Closed to Departure to prevent guests from checking out on a selected date.
You can configure these restrictions from the Availability Matrix or by editing an interval on the Base Rates page.
Before applying arrival or departure restrictions
- Closed to Arrival prevents a reservation from starting on the selected date.
- Closed to Departure prevents a reservation from ending on the selected date.
- Connected channels may support, receive, or calculate these restrictions differently.
- Review Channel Features to confirm whether a specific channel accepts these restriction updates.
Table of contents
- Understand Closed to Arrival and Closed to Departure
- Add Closed to Arrival or Closed to Departure restrictions
- Remove Closed to Arrival or Closed to Departure restrictions
Understand Closed to Arrival and Closed to Departure
Closed to Arrival
Use Closed to Arrival to prevent guests from checking in on a specific date. A reservation cannot begin on a date where this restriction is enabled.
No Closed to Arrival restriction applied:
Date picker with no restriction applied
Closed to Arrival restriction applied:
Date picker with the restriction applied. Guests cannot check in on this date.
Closed to Departure
Use Closed to Departure to prevent guests from checking out on a specific date. A reservation cannot end on a date where this restriction is enabled.
No Closed to Departure restriction applied:
Date picker with no restriction applied
Closed to Departure restriction applied:
Date picker with the restriction applied. Guests cannot check out on this date.
Add Closed to Arrival or Closed to Departure restrictions
Select the method that matches the scope of the restriction you need to configure.
Add restrictions from the Availability Matrix
Use the Availability Matrix to configure a restriction for one date or to apply the same restriction across a longer date range.
The New Availability Matrix is available only to participating properties during the limited release. Select the tab that matches the experience enabled for your property.
Add restrictions for multiple dates
- Click Menu.
- Go to Rates and Availability.
- Select Availability Matrix.
- Click Long-Term Interval.
- Select the applicable Base Rate plan.
- Select the accommodations where the restriction will apply.
- Select the date range.
- Select the applicable days of the week.
- Under Interval Settings, select Closed to Arrival, Closed to Departure, or both.
- Set the selected restriction to Yes.
- Click Add Interval.
- Click Save.
- Click Menu.
- Go to Rates and Availability.
- Select Availability Matrix.
- Click Intervals.
- Select the applicable Base Rate plan.
- Select the accommodations where the restriction will apply.
- Select the date range.
- Select the applicable days of the week.
- Under the interval settings, select Closed to Arrival, Closed to Departure, or both.
- Check the box to enable the restriction.
- Click Add Interval.
- Save the pending changes.
Add or remove a restriction for one date
- Open the Availability Matrix.
- Open Display Options.
- Enable Closed to Arrival and Closed to Departure.
- Locate the applicable accommodation and date.
- Select the applicable cell to enable or disable the restriction.
- Click Save.
Closed to Arrival and Closed to Departure rows do not appear unless they are enabled in Display Options.
- Open the Availability Matrix.
- Select the view that best supports your task:
- Use Rates view to organize the grid by rate plan.
- Use Accommodation view to group each accommodation with its associated rate plans.
- Open Options.
- Enable Closed to Arrival and Closed to Departure.
- Locate the applicable Base Rate, accommodation, and date.
- Select the Closed to Arrival or Closed to Departure cell.
- Set the restriction to the required value.
- Save the pending changes, when required.
Closed to Arrival and Closed to Departure rows do not appear unless they are enabled in Options.
You can review dates back to the start of the previous month in the New Availability Matrix. Past-date Closed to Arrival and Closed to Departure cells are read-only and cannot be edited.
Add restrictions from the Base Rates page
Use the Base Rates page to add Closed to Arrival or Closed to Departure restrictions to an existing named Base Rate interval.
- Click Menu.
- Go to Rates and Availability.
- Select Base Rates.
- Locate the applicable accommodation and Base Rate interval.
- Select the option to edit the interval.
- Set Closed to Arrival or Closed to Departure to Yes.
- Click Save Interval.
- On the Date Ranges, Rates, and Restrictions page, click Save.
Next operational step
After configuring the restrictions, review the affected dates in the Availability Matrix overview and confirm that the expected rates, inventory, and restrictions are ready for sale.
Comments
I have set up closed to departure on a Saturday, but the booking engine is still allowing guest to check in on Friday and out on a Saturday?
Hello, paul goodenough,
We have created a new ticket for you, so that our Support Team can take a closer look at this request and offer dedicated assistance.
Regards!
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